Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Places to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the SC&E and Government Services Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Location: Lackland AFB, San Antonio TX

What will you be doing?

You will support the requirements of the Air Force Cyber Security Service Provider (CSSP). This initiative surrounds the alignment of all Air Force systems in the Air Force Information Network (AFIN).

Cyber Technical Support Specialist will provide technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components

RESPONSIBILITIES:

• Review alignment requests ensuring information is collected by the CSSP from the system owner
• Review the required artifacts for initial compliance
• Communicate with system owners on a daily basis to resolve initial issues with the alignment request
• Ensure the CSSP support team provides follow-up support to the system owners as required

QUALIFICATIONS:

• Proven experience providing technical support for client-level hardware and software.
• Familiarity with organizational process components.
• Ability to review alignment requests and ensure all necessary information is collected.
• Experience in reviewing artifacts for initial compliance.
• Strong communication skills with the ability to effectively communicate with system owners on a daily basis.
• Ability to resolve initial issues with alignment requests.
• Experience in providing follow-up support to system owners.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• 4+ years relevant experience
• 8140/DCWF Certification
• IAT I
• CSSP Infrastructure Support certification desired
• Security Clearance: Top Secret/SCI with potential for higher read-ins
• Understanding in eMass and accreditation packages used by the DoD

Want to learn more about our Government Services team? Check us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a workplace culture that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Preferred locations: San Antonio, TX

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.