Data Delivery Managers manage the Acxiom-Client relationship for InfoBase and Risk Delivery and support multiple accounts across Acxiom industries. The Data Delivery Manager is responsible for coordinating data delivery across all Acxiom lines of business and functional teams, promotes contractual compliance through the utilization of standard tools, processes and methodologies. The Data Delivery Manager is involved in defining requirements for account related projects or processes. The Data Delivery Manager ensures proposed product commitments coincide with Acxiom's delivery capabilities.

WHAT YOU WILL DO:

• Acts as a liaison between InfoBase and Risk clients, Acxiom Sales organization and InfoBase/Risk Delivery teams.
• Communicates status, issues, problems and feedback to client/stakeholders and teams.
• Manages the day-to-day InfoBase and Risk delivery of all Acxiom related services, products and solutions.
• Monitors adherence to contractual obligations and ensures deliverables meet client contractual requirements and are consistent with client priorities, timeframes, budget and quality standards.
• Serves as initial point of contact for all InfoBase and Risk delivery capability issues.
• Helps provide InfoBase and Risk client relationship status changes, such as adding/removing clients from account setup, updating client address information, etc. to affected associates including technical teams, account management, leadership and delivery groups.

SPECIFIC DUTIES

• Working knowledge of all InfoBase and Risk products and how these products are delivered.
• Responsible for running counts, pulling in suppressions, and outputting files on the List Direct system.
• Works with the Sales contact to gather InfoBase and Risk information required for Acxiom Customer Registration (ACR) set up of new client and existing clients if applicable.
• Must provide excellent communication skills across multiple levels of the Acxiom organization such as: Sales Representatives, Account Managers, Product Specialist, Product Marketers, consultants, processing teams, analytics and outside venders.
• Gathers all required information needed to set up FTP directories and coordinates client file/arrival and delivery.
• Responsible for gathering all required InfoBase information and creating, sending, and submitting AOFT (Acxiom Order Fulfillment Tool) order forms for processing once approved by the client. Documents any special requirements regarding an InfoBase order and communicates this information to the appropriate processor.
• Data Delivery Manager will be responsible for determining the urgency of an order and communicating urgent orders to the InfoBase/Risk Delivery Unit if applicable.
• Responsible for providing assistance in problem resolution and researching InfoBase and Risk product issues.
• Ensures requested InfoBase and Risk work is covered under current and active contract with client.
• Provides the appropriate turnaround times and expectations to Sales contacts and clients.

WHAT YOU WILL NEED:

• Bachelor's degree from a four-year college or university or equivalent work experience
• Minimum 2-5 years of advanced data processing and quality assurance experience
• Manage multiple projects concurrently using excellent communication skills
• Proficient in Microsoft Office Suite of tools
• Focuses on the clients' needs by establishing credibility and building relationships
• Takes actions and/or switches to alternate strategies in order to achieve goals
• Solid analytical, problem solving, and decision-making skills
• Strong written and verbal communication skills
• Establish and maintain effective working relationships with associates and clients
• Extended workday hours may be required to complete deliverables

KNOWLEDGE

• Working knowledge of all InfoBase and Risk Products
• List Direct or other Campaign Management Software
• Acxiom Order Fulfillment Tool (AOFT)
• InfoBase Order Tracking System
• Microsoft Office Suite of Tools
• InfoBase Contract Review
• General understanding of Encryption/Decryption

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PRIMARY LOCATION CITY/STATE: Homebased - Conway, Arkansas

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.