Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:

• Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.

• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.

• Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction.

• Researches, trouble shoots, administers application administration, conducts application user training, and code changes.

This role provides DSA support as a part of a digital development team. This person will assist clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:

• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.

• Provides data, analysis, processing and recommendations to support multiple technical operations and ensure client satisfaction.

• Research, trouble shoots, administers application administration, conducts application user training, and code changes.

• Builds Website Content and understands ADA

• Generates reports and files to go back per Requirement definition.

DUTIES AND RESPONSIBILITIES

• Fully functional and self-directed.

• Communicates Clearly and concisely complex topics with the customers when asked.

• Owner of moderately complexity assignments.

• Is established as specialist and a Subject Matter Expert (SME).

• Sees the whole picture and adjusts work accordingly.

• Point-of-contact for clients for business solution definition through campaign management and business intelligence tools and/or processes.

• Audits post-production changes to ensure service level agreement compliance.

• Website development, ( HTML and Sitecore)

• Executes complex ETL campaigns/process flows which may include.

• Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.

• Executes complex Custom Client Report Services - utilizing necessary tools; executes standard/automated Datamart Build processes; audits, monitors and ensures SLA compliance.

• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.

• Ensures compliance with established procedures, project requirements and service level agreements through audits.

• Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.

• Understands and can communicate and execute appropriate encryption.

• Provides assistance to requested ad hoc projects.

• Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.

• Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.

• Responsible for application administration (extraction). Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and/or enhances data documentation as needed.

• Investigates and advises clients on potential processing efficiencies,

• Maintains subject matter expertise in designated accounts and processes

QUALIFICATIONS

Required

• Advanced, proven knowledge of solution management.

• Self starter

• Proven, effective communication skills with all levels of mgmt.

• Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience.

• Strong understanding of relational database design and applications

• Proven Ability to problem solve and debug in different toolsets

• Experienced in using ETL Tools

• Understanding of best practices, framework, and design principals in at least 2 of the following areas: SQL / PL –SQL, SAS, Shell Scripting, Campaign Management Tools, Business Intelligence Tools, ETL Tools, UNIX / LINUX

What will set you apart

• Sitecore /Website knowledge

• Knowledge of Acxiom Encompass

• Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management

• Finance Industry knowledge.

• Attention to detail, important to monitor and audit.

• Proven ability to manage work on Multiple projects at one time

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.