At Acxiom, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. As a Delivery Analyst, you will receive exposure to all functions and learn the end-to-end mechanics of Acxiom’s business. Daily, you will execute the necessary processes to deliver data products and information to customers. You will analyze customer requirements and ensure that the requirements reflect the actual needs of the customer and advise on potential process improvements and optimum use of data.

Design, setup, monitor, and validate data product workflows leveraging standard processes and procedures for client accounts. Ensure workflows and quality audits meet client requirements, service level agreements and security policies.Identify, document, and make necessary workflow changes to meet client requirements. As a Delivery Analyst, you will be responsible forconsistently delivering and executing projects within Acxiom’s Data platform. Day to day, you will be managing multiple projects at a time by analyzing priorities, metrics, and deliverables.

DUTIES AND RESPONSIBILITIES

• Coordinate and manage source file receipt with clients, vendors, and/or internal stakeholders. Design, construct and execute data workflows, verify input/output counts, monitor data processing, and audit/verify the results based on historical trends.

• Validate source and output data, data formatting specifications, and output requirements according to specifications to ensure zero defects.

• Deliver accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms.

• Ensure compliance with quality assurance processes, established process and procedures, project requirements and service level agreements/expectations.

• Research, troubleshoot, and lead the resolution of data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.

• Professionally communicate internally and externally with clients and stakeholders as determined by the nature of the discussion. Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to clients for solution components as well.

• Accountable for effective time management to meet deadlines, including taking Initiative to monitor work after hours.

• Continually educates themselves on new Product features, improvements, and releases.

SUPERVISORY RESPONSIBILITIES

This position doesn’t have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION

Specific hiring needs may vary by location, industry, client, internal department and other business-related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS

Required Experience

• Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in Information Technology

• Self- motivated that can work well individually and within a diverse team environment

• Effective communicator with great time management skills

• Microsoft Office applications

• Demonstrated ability to communicate with clients and internal stakeholders

• Attention to detail, important to monitor and audit solution processing services

Preferred Experience

• Working Knowledge of Big Data

• Working Knowledge of Identity Resolution

• PII / Pseudonymous Data

• USPS Address Standards

• GDPR-Privacy Regulations

• Encryption/Decryption (PGP/GPG, SDMS, GIS)

• Cloud experience (AWS, GCP, Azure)

• Ultra-Edit data editor

WHAT WILL SET YOU APART:

• Unix

• SQL / PL-SQL

We believe in building an awesome workplace where associates feel engaged and want to come to work every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance, even when our associates are at work.

As a part of our team, you will join a fast-moving, dynamic, “get stuff done” culture where we prioritize progress over perfection and empower our people to do their jobs. You will always be guided to do what’s right, legally and morally for our customers. At Acxiom, we believe in exceptionalism. We don’t aspire to be mediocre, good, nor even phenomenal - we intend to be the absolute best in everything we do.

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.