As a Delivery Analyst, you will deliver data, data products, and information that drive our client's multi-channel marketing capabilities. You will need to understand the details of our client's data and Acxiom's products to ensure that our client and / or third-party vendors receive clean, enhanced, segmented, ready-to-market data. You will strive daily to improve quality and adhere to standard processes and procedures. You will work with our client on a dedicated client team understand requirements and escalate issues with a focus on maintaining a seamless process flow. You will analyze, troubleshoot and apply modifications / changes to processes and data to ensure efficient delivery of services to our client. You will maintain a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services.

WHAT YOU WILL DO:

• Client interaction - complex question support for client, advises with client and team as needed
• Drives and implements complex client requested Ad Hoc projects & solution modifications
• Accountable for managing their own time in order to meet deadlines, ownership of timely input and output delivery for themselves and as a mentor for others, including taking initiative to monitor after hours
• Deliver the highest quality output information to client and client's vendors through the appropriate data processing platforms and utilizing transfer mechanisms
• Ensure compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations for themselves as well as others
• Professionally communicates internally and externally with client and partners as determined by the nature of the discussion. Leads and drive client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to client for solution components as well, viewed as authority and advises client and team members.
• Facilitate change management - includes participating in the prioritization, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process.

DO YOU HAVE?

• Bachelor's degree in related technical field, or equivalent work experience
• 3+ years' related experience
• Experience with Microsoft Office applications
• Solid ability to communicate with clients and internal partners - providing status
• Attention to detail, important to monitor and audit solution processing services
• Knowledge of auditing /monitoring techniques and tools and using SharePoint for storage of artifacts, reports, etc.
• Grasp of relational database design
• Working Knowledge (Understanding of Syntax) of DataStage, Unix, SQL / PL-SQL, Oracle, UNIX/LINUX
• Working knowledge with File Transfer Protocols (SFG)
• General knowledge of Information Technology practices
• Superb communication and presentation skills, with the ability to communicate ideas clearly and present effectively to members of the development or project

#GD17 WHAT WILL SET YOU APART:

• Problem Solving Skills
• Advanced Warehouse Skill
• We believe in building an awesome workplace where associates feel engaged and want to come to work every single day. It's important to Acxiom that we invest in our culture and promote a balanced work-life balance, even when our associates are at work.
• As a part of our team, you will join a dedicated account with a fast-moving, dynamic, "get stuff done" culture where we prioritize progress over perfection and empower our people to do their jobs. You will always be guided to do what's right, legally and morally for our customers. At Acxiom, we believe in exceptionalism. We don't aspire to be mediocre, good, nor even phenomenal - we intend to be the absolute best in everything we do.

PRIMARY LOCATION CITY/STATE: Homebased - Conway, Arkansas

ADDITIONAL LOCATIONS (IF APPLICABLE): Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.