Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Dell Technologies Services Serviceability Engineering Intern

Learn more about Dell Technologies
Dell Technologies

Dell Technologies

Dell Technologies Services Serviceability Engineering Intern

Hopkinton, MA
Internship
Paid
  • Responsibilities

    Are you passionate about working for a company with an unparalleled commitment to diversity, sustainability and our communities? Join us as an Engineering Intern on our Dell Technologies Services team in Round Rock, TX, Hopkinton, MA (or remote) to do the best work of your career and make a profound social impact.

    Dell Technologies Services (DT Services) is an organization within Dell Technologies. DT Services provides support and extended warranty services, managed deployment, enterprise installation, and configuration services for both Enterprise and Client customers. It is one of the most strategic and profitable organizations in the company and is currently experiencing explosive global growth. DT Services is made up of global operations teams to include customer service, supply chain, and professional services, marketing and sales operations teams, finance, engineering, and more.

    What you’ll achieve

    Dell Technologies Services (DT Services) is currently looking for interns in the field of Computer Engineering, Industrial and Electrical Engineering and Computer Sciences to work on root cause identification of warranty related product failures on personal computing devices and the eco-system around them. As an intern at Dell, you will learn more about the architecture and definition of computing devices and solutions and will partner with product technologists, serviceability engineers, product test engineers, product quality engineers, industrial designers, service technicians, and software engineers.

    You will

    • Work within Dell Technologies Services teams for root cause identification and resolution of service event drivers
    • Work on ambiguous and complex problems requiring evaluation of intangible variables
    • Predictive Analytics
    • Integrates trends, data and information into plans, deliverables, and recommendations
    • Opportunity/risk analysis
    • Cost/benefit analysis
    • Anticipate operational, program, implementation issues, and develops preventative measures
    • Adapt projects, programs or methods based on customer or business partner feedback
    • Work across the organization to effectively obtain and allocate resources to complete programs and projects on time
    • Responsible for large, data intensive projects
    • Frequently interacts with Executives, Directors, Senior Managers, peers, project/program managers, operations, marketing, finance, and other internal and external customers
  • Qualifications

    Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

    Essential Requirements

    • Pursuing Bachelor’s degree in Computer Engineering, Electrical Engineering, Industrial Engineering, Management Information Systems or Computer Sciences. 
    • Possess basic understanding of computer architectures like x86 and ARM.  
    • Possess basic understanding of Microprocessor, digital logic design, and embedded systems design 
    • Possess basic understanding of software operating systems including Microsoft based products 
    • Possess system level understanding of computing technologies 
    • Able to carry out independent research using advanced analytical techniques  
    • Able to write and analyze requirements, functional specifications, design specifications, test plans, and documentation. 
    • Must be able to effectively interface with others inside and outside the Engineering function
  • Industry
    Information Technology and Services
  • About Us

    We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.