When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

The Customer Experience Operations Project Manager (Design Operations PM) will be part of the Design Operations Team supporting the Design Organization. The CX Operations Team is responsible for portfolio management, program management, process design and change management to ensure successful design team alignment on the highest priority work.

The Design Operations PM will be responsible for managing a portion of the design portfolio of programs including team capacity planning, intake operations and program onboarding in waterfall, hybrid and agile environments. Additionally, the PM may be responsible for management of several concurrent and complex technical projects where increased planning will aid the design team.

The Design Operations PM is a contributing team member to evolving the practices that support a more agile design environment and all digital solutions. They may assist in the audit of practices and support change management activities for continuous improvement managing relationships and expectations of a large set of internal stakeholders across different organizations.

Responsibilities include, but are not limited to, the following:

• Manage portfolio of programs/projects for UX Design led workstreams.

• Facilitate and lead processes to drive effective project execution including collaboration with other teams.

• Conduct intake operations management activities.

• Support portfolio and project management reporting activities.

• Develop and implement change management activities.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Three or more years of technical project management experience.

• Experience with Design practices for All Digital environments.

Even better if you have one or more of the following:

• Bachelor’s degree in management, marketing or communications.

• PMP Certification.

• Strong interpersonal skills and effective communication skills (both written and verbal).

• Strong analytical and effective problem-solving skills to identify, create and lead improvement opportunities, evaluate options, and develop solutions.

• Ability to work independently and make sound decisions with limited direction; self-management a must.

• Well organized, detail-oriented and able to manage multiple tasks.

• Advanced familiarity and experience Google Suite, with the ability to create professional and creative presentations.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $109,000.00 and $203,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

At Verizon, we're a human network, connected across the globe and working behind the scenes. Our V Teamers lift up communities and make an impact while enjoying the flexibility to focus on the passions that matter most. That’s life in the #NetworkLife.