Documentation Specialist

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

The Documentation Team is part of the Business Process Management Team and is responsible for documentation creation, maintenance, and governance. This position assists the business in producing documentation that is practical for recording, processing, and training purposes. This role is significant to the organization as it involves creating and revising documentation that supports the Global Supply Chain teams. The position reports to the Documentation Supervisor and collaborates closely with business teams to deliver effective documentation.

Job Responsibilities

Distinguishes between activities and tasks that add differing levels of value; begins to determine potential improvements to impact quality. Demonstrates attention to detail and a continuous improvement mindset; double-checks accuracy of own output to ensure high quality delivery. Research industry information and summarizes findings. Retrieves necessary information from records management systems and ensures records are maintained in accordance with retention schedules. Maintains and organizes records and data in accordance with policies and procedures. Consistently responds to stakeholder requests in an accurate, timely and professional manner. Reviews overarching project timeline and develops a schedule of tasks to achieve project milestones.

JOB QUALIFICATIONS:

• High school/GED required or bachelor's degree Related Field preferred
• A minimum of 3 years' progressive experience in a related field required
• Experience in creating technical documentation and process flowcharts. Skilled in working independently and collaboratively, eliciting cooperation from various sources.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Basic Photo Editing Experience. (Adobe Photoshop experience is a plus.)
• Smartsheet experience is a plus.
• DocMan or documentation compliance experience is a plus.
• Excellent written and oral communication skills.
• Ability to take initiative and problem-solve in individual tasks and project-based settings.
• Ability to organize and prioritize workload while multitasking according to business need.
• This role includes assignment of work for specific WWT customers; some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. The ability to meet these requirements may be necessary for continued employment, depending on the needs of the department.

Essential Physical Demands

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30" to 72": Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?
Individual Contributor

Level of Autonomy
Work is accomplished with limited direction. Determines and develops approaches to solutions. Work is evaluated upon completion to ensure objectives have been met.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $38,400-$57,6000 anually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.