Documentation Specialist

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

JOB SUMMARY: The Documentation Specialist collaborates with other internal teams to drive process standardization/best practice, waste elimination, cost reduction, risk reduction, and continual performance improvement primarily encompassing our internal Supply Chain Cross Functional Operations Teams. The ideal candidate will have a foundational understanding of an ISO 9001:2015 Quality Management System, along with the ability to effectively apply and teach Quality principles and concepts in a challenging and diverse work environment. This position typically reports to a Quality Manager within the Quality Department under the Supply Chain Operations umbrella. This role is essential to WWT's desire to become the best technology solutions provider in the world.

JOB RESPONSIBILITIES:

• Collect, trend and analyze internal performance metrics assisting Leadership and Team Members with operational data measurement, analysis, and actions.
• Train WWT staff in QMS, applicable ISO 9001 requirements, Quality concepts, tools, and processes.
• Assist in the development of procedures, work instructions, forms, and other documents.
• Work with necessary parties, internal and external, to solve Customer, Supplier, product and service level issues.
• Assess processes, identify improvement opportunities, participate in and apply process improvement efforts.
• Initiate and facilitate CAPA meetings (Corrective Action / Preventive Action) to drive Containment, Root Cause, and effective Corrective Actions to mitigate recurrence.
• Assist with internal and external QMS audits helping to ensure that WWT maintains required Quality certifications.

JOB QUALIFICATIONS:

• Associate Degree preferred or 2 to 3 years of experience related to, or in Quality Management Systems applicable to the Information Technology, Telecommunication, Manufacturing, and/or the Logistics, Warehousing and Distribution industries.
• Ability to identify problems focusing on continuous improvement and initiate Corrective Actions and Preventive Actions utilizing Quality Tools such as Survey, Gap Analysis, Pareto Analysis, Fish-bone Diagrams, 5-Why, and Process Mapping for fact-based decision making.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of data with attention to detail and accuracy aiding in the ability to solve practical and abstract problems and deal with a variety of variables in situations where only limited standardization exists.
• Professional and self-motivated with the ability to establish priorities and manage time effectively with minimal supervision.
• Possess excellent verbal and written communication skills with the ability to lead/mentor, influence, collaborate, and build relationships with others.
• Experience in Project Management.
• Proficient in MS Office applications.
• Working knowledge of ERP/MRP software/systems a plus.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.