When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As an Employee Relations-Manager, you will serve as a primary point of contact responding to internal workplace complaints and escalations. For each case, conduct an internal investigation including interviewing relevant parties, gathering documentation, and articulating the findings. Provide subject matter expertise to leadership on employee relations, investigations, and employment practices. Serve as a subject matter expert and escalation point for an assigned client group for complex employee relations matters.

• Ensuring appropriate calibration of disciplinary action for all Code of Conduct violations.

• Becoming a trusted subject matter expert on complex employee relations matters, including diagnosing problems, negotiating workable solutions, and providing a verbal or written report of fact findings to all levels of leadership.

• Building and establishing relationships with HRBPs and business leaders at various levels.

• Developing, planning, and communicating updates on ER processes, policies, tools, and resources.

• Focusing on elevating ER capabilities and people leaders across the business.

• Managing cases and ensuring timely response and the advancement towards resolution.

• Managing complex, escalated, or sensitive cases in partnership with Ethics and/or Legal Compliance.

In this hybrid role, you may sit out of any Verizon hub office location in the continental US.

What we are looking for…

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Recent experience in an HRBP, PEP, or an ER role.

• Experience investigating employee complaints and managing matters of employee relations.

• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree or substantial coursework in HR, I/O Psychology, MBA, or JD.

• Knowledge of labor relations or experience working with a union-represented employee population.

• Ability to influence through relationships.

• Interpersonal skills with the demonstrated ability to facilitate collaborative solutions to multi-disciplinary problems.

• Strong presentation skills, including verbal and written communication skills.

• Knowledge of Title VII (including ADA, ADEA) and other federal, state, and local employment laws.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $89,000.00 - $170,000.00.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.