When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

We are seeking a highly motivated and versatile professional to join our team as a Senior Network Assurance Engineer. In this role, you will utilize your knowledge of Nokia RAN to assist internal teams in resolving technical issues related to Nokia RAN products and services. This includes troubleshooting, diagnosing, and resolving network and system problems to ensure high system availability and performance. This team operates 24/7 and requires you to be on call.

Key Responsibilities:

• Troubleshooting and Problem Solving: Diagnose and resolve technical issues related to Nokia products and services, often involving complex network and system configurations.

• Customer Interaction: Provide technical guidance and support for Field Engineers, ensuring their needs are met and issues are resolved promptly.

• Collaboration: Work closely with cross-functional teams (e.g., Maintenance Engineering, Field Engineers) to escalate and resolve complex issues, share knowledge, and improve processes.

• Documentation and Knowledge Base: Contribute to the creation and maintenance of technical documentation, knowledge articles, and best practices for efficient issue resolution.

• Network Element Support: Troubleshooting performance, stability, and operational issues related to network elements across various technologies (4G, 5G).

• Emergency Support: Participate in on-call rotations and provide emergency support to address critical system outages.

• Root Cause Analysis: Conduct root cause analysis (RCA) for major incidents and contribute to preventative measures.

• Training and Mentoring: Train and mentor other support teams, enhancing their technical expertise and customer service skills.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Willingness to work a flexible schedule, including nights and weekends as necessary.

• Familiarity with the Nokia OAM platforms (NSP, Manta Ray)

Even better if you have one or more of the following:

• Experience with Nokia Airscale 4G Architecture, as well as end-to-end call flows

• Tier 1/Tier 2 troubleshooting for Nokia Airscale and Flexizone BBUs and all the radios

• Review and troubleshoot eNB/cell/radio level alarms and provide recommendations for resolution

• Review and troubleshoot eNB/cell/Market level KPIs where needed and provide recommendations for resolution

• Optional - Able to pull L1/L2/callp traces from the Nokia eNB as applicable to root cause issues

• SME with Knowledge about end-to-end Nokia RAN Product portfolio and Architecture (Airscale BBUs, Flexizone, Nokia and fALU Radios)

• Able to quickly learn and adapt to Verizon monitoring tools (xPT, RTT, TrueCall, Irisview) and Nokia Tools (WPS, WebEM, NSP) used to troubleshoot and resolve any issues that are seen on Nokia RAN

• Familiar with Verizon 4G and 5G NSA Network end to end Architecture

• Knowledgeable in inter-vendor Configurations where Nokia 4G eNB anchors Samsung 5G products

• Familiar with Verizon/Nokia GPLs and Key Features on Nokia 4G deployed in Verizon Network

• Ability to run Network Audits and run Config changes across Markets if needed

• Familiar with Nokia CLI on the Airscale eNBs

• Network Standards 3GPP

• Ability to monitor KPIs, alarms, messaging, to troubleshooting call processing and performance issues

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.