Introduction

Are you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.

Your Role and Responsibilities

The Revenue Support Enablement Team (RSET) is challenged with solving customer billing/account related Issues. Primary responsibilities include assisting IBM Cloud Clients through the Cases, Phones, and Live Chat Support. This role encompasses client facing interactions related to Account Management and Invoicing inquiries.

Responsibilities will include the following:

• Registration, Activation, Login, and ID
• Suspension and Cancellation of Services
• User Management, Ownership Changes
• General Cloud issues
• Cases (IMS/Service Now), Phones, Live Chats
• Contract Modification/Support
• Account Cancellations
• Billing Questions and Disputes (AR, Revenue Services)
• Reconciliations/Credits-Refunds
• Order Processing
• Discounts/Pricing Adjustments
• Fraud and Malicious Activity
• System Outages (Login and ID)
• Tooling and Automation (IMS, Service Now, FastPass, BSS Dashboard, CyberSource)

Required Technical and Professional Expertise

• 1-2 years experience in Customer Service, Collections or Accounts Receivable
• Must have excellent phone and written communications skills.
• Must be client focused, and have good problem solving & decision-making skills.
• Must have good knowledge of Microsoft Suite and ability to learn other software systems
• Ability to work well both with groups and independently in an office setting and Remote
• Ability to communicate both verbally and written
• Ability to work on multiple tasks at one time
• Position requires use of a computer a majority of the day
• Must be able to sit for prolonged periods of tim

Preferred Technical and Professional Expertise

5+ years experience in Customer Service, Collections or Accounts Receivable

About Business Unit

IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.