Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Start dates for this position are February 2022 and later.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

As an Entry Level Client Facing Technical Support Developer you will:

• Work in an agile, collaborative environment to understand requirements, design, code and test innovative applications, and support those applications for our highly valued customers.   
• Employ IBM’s Design Thinking to create products that provide a great user experience along with high performance, security, quality, and stability.   - Own the customer experience by solving complex business problems for the world’s leading clients.
• Work directly with the customer to understand and troubleshoot issues, collect data, elicit detailed requirements, then design and implement innovative solutions across multiple industries and sectors as well as governments and agencies.

Who You Are:

• You are highly motivated and have a passion for creating and supporting great products. - You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.
• You are great at solving problems, debugging, troubleshooting, designing and implementing solutions to complex technical issues.
• You have basic understanding of software development and programming languages.

These are office based positions in IBM locations including the following. Opportunities in these locations will vary based on demand & will be deleted as filled:

• AZ - Tucson
• CA - Costa Mesa, Emeryville, Foster City, San Francisco, San Jose
• CT - Southbury
• GA - Brookhaven, Sandy Springs
• KS - Leawood
• MA - Andover, Cambridge, Littleton
• MN - Rochester
• NY - Armonk, NYC, Poughkeepsie, Yorktown Heights
• NC - Charlotte, Research Triangle Park
• OH - Columbus
• PA - Blue Bell, PIttsburgh
• TX - Austin, Dallas, Houston
• VA - Herndon
• VT - Essex Junction

For Software developer roles, entry level hires participate in our 2-year learning experience program called JumpStart. JumpStart provides a collaborative environment and an immediate ecosystem and framework that instantly makes you feel part of the team. JumpStart is focused on attracting and training the world’s best talent and giving them the experience and exposure to the worlds’ best tools and technologies. It’s about creating endless opportunities matching your interests with all the opportunities across IBM to make a difference in the world.

About Business Unit

No matter where you work in IBM, you are making an impact. As an Early Professional with IBM, you will be taking on a key role with one of our industry-leading business units to work on the technology that is solving our most challenging problems and changing the way the world thinks

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• Required Technical and Professional Expertise
• Must have basic knowledge in one or more of the following technology areas: Java, Ruby, Python, Javascript, HTML, CSS, Node.js, Angular.js
• Preferred Technical and Professional Expertise
• One or more internship or co-op experiences

Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

• 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19. -World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals. -Well-being programs to support mental and physical health. -Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.). -Select educational reimbursement opportunities. -Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe. -Giving and volunteer programs to benefit charitable organizations and local communities. -Discounts on retail products, services, and experiences.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.