Introduction

Make a meaningful impact in how our clients use our products as a Content Designer in Data & AI at IBM. Design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience. Drive a cohesive end-to-end content experience that moves clients through every phase of their product journey.

Your Role and Responsibilities

What You'll Do:

• Design, develop, and publish IBM technical content that is easy to use, easy to understand, and easy to find. This content can take many forms: content embedded in the UI (UX writing), quick tours, messages, product documentation, API documentation, multimedia (for example, videos, graphics), Support content, chatbots, training, nurture, and community content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.
• Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content.
• Work closely with Offering Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
• Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

Who You Are:

• Excellent writing skills with strong research skills.
• Have excellent verbal and written communication skills with knack for storytelling
• Able to work independently, with a strong sense of responsibility and commitment to teamwork. You have a volunteer spirit with a 'we succeed as a team' attitude.
• Excellent collaboration skills with a persistent curiosity
• Able to be agile with dynamic schedules and priorities.
• Like to solve challenging problems and think of new ways to deliver better content to our clients.

THIS IS AN OFFICE BASED POSITION LOCATED IN IBM'S SAN JOSE, CA OR LITTLETON, MA OFFICE.

Required Technical and Professional Expertise

• Modeling and formatting content into viable, feasible, and desirable solutions
• Basic knowledge researching and studying the subject and context to inform content.
• Writing, curating, and editing content for accuracy, clarity, and usability, at every level of the progressive disclosure model.
• Proven experience simplifying complex content for users
• Basic knowledge creating content that drives user actions
• Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey
• Defining and applying consistent voice and tone throughout content journey
• Defining content goals and journeys based on user or customer goals

Preferred Technical and Professional Expertise

• Foundational understanding of UX design and design research
• Attention to detail in the language and relationships of design elements in the experience
• Localizing content for specific audiences and markets
• Basic research skills to measure and analyze efficacy of content
• Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.
• Experience working in an agile, squad-based, continuous delivery development model
• Markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen)
• Documenting detailed technical content such as APIs and SDKs
• Programming in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node
• Artificial Intelligence and Natural Language Processing (NLP) interest and ability to learn how to infuse AI into our content operations

About Business Unit

IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.