When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

At Verizon, we don't wait for the future, we build it! Join the industry leader in Network and Telecommunications Services as we embark on transforming our nation's critical communications infrastructure and the FAA's National Airspace System (NAS) network. As a member of our FAA Enterprise Network Services (FENS) team, you will bring your passion, education and experience to this critical mission and interact directly with decision-makers and government staff who are tasked with ensuring the nation's air transportation system's underlying communications infrastructure is secure and always available. We are hiring skilled and energetic candidates to work alongside the best and brightest employees on a long-term career opportunity to design, build and operate the next generation NAS network supporting the busiest, most complex aerospace system in the world.

As a Tier 2 Network Engineer, your primary responsibility is to ensure Verizon’s FENS NOC customer receives professional service and prompt response to their needs. You will be part of our 24x7 Tier2 NOC function for the Federal Aviation Administration – this means responding to escalated Incident Management tickets generated by automated monitoring/service desk calls, which require advanced engineer support in stewarding toward resolution, in support this high visibility customer. The position is full time – eight hours per day supporting our three shift 24x7 customer Network Operations Center from our Ashburn, VA, and Cary, NC, locations.

• Technical Support: provide advanced support to our customers in all areas of network hardware and interconnection including routers, multiplexers, firewalls, hubs, bridges, gateways, etc. Evaluate, coordinate and perform approved change/reconfiguration. Support AND leverage Tier 3 Network Engineers for escalations, complex implementation, and during major network events.

• Communication: the nature of these highly visible mission-critical networks means specialized notification and an all-hands-on-deck mentality. Interact with customers and vendor/partners via phone/bridge/email/ticketing while conducting advanced triage, leveraging onsite Points of Contact including customer or onsite / dispatched field engineers. Following best-practice methodology such as ITIL / ISO 9000, document work in systems such as Change Management and ticket/Incident Management systems, develop Standard Operating Procedures/Methods of Procedure.

• Schedule Flexibility: while this position covers primary work hours coast-to-coast, this is a 24x7 program so scheduling may flex to support change/maintenance windows, implementations, and after-hours/on call support as needed.

What we’re looking for...

You’re tech savvy, and proficient in all things telecommunications. Working independently suits you well. You’re also detailed, vigilant, and on top of the details—someone people count on to solve problems and to make sure they don’t happen in the first place.

You’ll need to have:

• Associate’s degree or two or more years of work experience.

• Three or more years experience in network operation/maintenance/design or related work in a large network environment.

• Three or more years experience working with Cisco and other routing / switching hardware technologies, and network troubleshooting.

• CCNA or similar certification.

• Ability to obtain Public Trust Clearance.

Even better if you have one or more of the following:

• A four-year technical degree.

• Additional Certifications such as CCNP.

• Proficiency in at least one of the following areas: Data networking and communications, wireless technologies, digital communications, operating systems and applications, telecommunications, or power distribution.

• Knowledge of data networking protocols including TCP/IP, OSI, OSPF, BGP, MPLS, BFD, SIP and other LAN/WAN protocols.

• Knowledge of data transmission facilities such as 1G and 10G native Ethernet and Ethernet Backhaul.

• ITIL v3/v4 Foundation certification and/or previous work in an ISO operating environment

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.