Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Main Responsibilities

• Perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment.
• Perform maintenance and repair on outside plant facilities.
• Climb poles, use a shovel and pick to dig up and bury cable, and may be required to work in manholes or controlled environmental vaults (CEV).
• Locate buried telephone cables.
• Observe all safety rules and regulations.
• Assist other technical personnel in the performance of their duties when requested.
• Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Actively support sales and marketing related activities.
• Assume all other duties as assigned.
• Install, test, and maintain private and switched services, and applications for individual residential and business customers.
• Use laptop computer to option electronic systems and applications, and to test and install individual services.
• Successfully option/configure customer’s computer hardware and software, install modems and telephone filters and applications to complete DSL and VDSL services.
• Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals, and other source documents to obtain specifications for installation and trouble isolation purposes.
• Resolve issues to ensure service is installed/repaired by the committed date/time.
• Receive service orders, worksheets (detailed diagrams describing the nature and location of equipment to be installed or repaired), and repair tickets from the supervisor, or other designated employees and perform specified work.
• Conduct tests associated with the installation and repair of individual circuits.
• Resolve customer issues and problems, ensure customer satisfaction, ensure service is working to specifications.
• Utilize various testing devices such as frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, while installing and maintaining equipment, services, and applications.
• Perform pre-survey to determine the availability of equipment and facilities, to pretest circuits to ensure that conditioning requirements are met, and to review with the customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
• Repair, maintain, splice and perform conformance testing of subscriber line, carrier’s plant, and/or fiber optic plant.
• When installing or repairing telephone services, connect equipment to inside cable and make cross connections by connecting color-coded wires.
• Join, repair, and rearrange cable conductors in utility holes.
• Make necessary tests for gas before entering the utility hole.
• Must pump water and/or clean debris from the utility hole.
• Locate, join, repair, and rearrange cable and cable conductors in building and aerial or buried plant.
• Place, rearrange, and/or remove all forms of outside plant, including but not limited to: underground cable, buried cable, conduit, aerial cable, fiber optics, inside wiring cable, intra-system cable, submarine cable, aerial wire, station wire, and all associated hardware and equipment including carrier and fiber optic terminal equipment.
• Perform trouble isolation of transport customer and company communications components, cable, and infrastructure from the customer’s premise up to and including the central office/loop runner equipment.

What We Look For in a Candidate

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$61,047 - $81,396 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:
Benefits
Bonus Structure

#LI-Onsite

Requisition #: 342191

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through one of the world’s most expansive fiber networks. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build the future.