Organization Overview Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 310,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands. Learn more at http://www.fortinet.com, the Fortinet Blog http://blog.fortinet.com/ or FortiGuard Labs http://www.fortiguard.com/. City Sunnyvale City Sunnyvale State/Province California [CA] Country United States [US] Title Technical Support Engineer, FortiSIEM Req # AMRD720 Job Status Full Time Regular Functional Area R&D Position Overview Fortinet is currently looking for a talented individual to join our FortiSIEM Support team to assist in supporting FortiSIEM and other Fortinet products. KEY RESPONSIBILITIES: * Work with customers to solve FortiSIEM customer issues * Deal with critical customer escalations * Work with engineering teams to learn and support new FortiSIEM features * Provide feedback to FortiSIEM engineering on main support issues and suggest improvements * Collaborate with Fortinet Support and Professional Service teams REQUIREMENTS: * Bachelor's degree with 3+ years of industry experience * Experience in supporting Linux based security software * Experience in dealing with mid/large enterprise and service provider customer escalations * 3+ years of Linux system experience #GD #LI-GL1 EEOC / AAP Accommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 of accommodations@fortinet.com for assistance. EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.