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Full-Time Product Support Representative, FIS University Program

Learn more about FIS


Full-Time Product Support Representative, FIS University Program

Jacksonville, FL
Full Time
  • Responsibilities

    Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    Join the 2021 FIS University Program today!

    As a 2021 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.

    This two-year full-time program has start date on June 28th 2021 with a dedicated “Learning Week” where you will:

    • Learn how to work within a corporate environment
    • Learn the structure of FIS and options for growth within the organization
    • Hear from FIS leadership about their journey and participate in senior leader networking opportunities
    • Build a network of your peers from across the organization

    About The Team

    The Client Experience (CX) team within the Risk, Credit, and Lending group of FIS is looking for Product Support Representatives to join our team in Jacksonville, FL. In this role you will become an expert on one or more software solutions used by our client base of banks, financial institutions, and leasing companies. You will then use this expertise to help these clients get the most value from our software. Our software solutions include:

    • ACBS Commercial Loan System
    • Ambit Asset Finance
    • Ambit BancWare
    • Ambit Optimist
    • AutoSuite
    • SyndTrak

    What You Will Be Doing

    • Assist clients with functional and technical questions regarding FIS software
    • Build strong, long term working relationships with FIS clients
    • Work with development and product Management teams to improve our software
    • Train FIS clients on proper software usage
    • Participate in internal projects (i.e. software testing, release planning, client events, etc.)
  • Qualifications

    What You Bring

    • Bachelor’s degree in Business Administration, Finance, Management Information Systems, Computer Science, or other related field.
    • Proficiency in Microsoft Office Suite
    • Self-motivated and willingness to learn
    • Excellent communication and interpersonal skills

    Added Bonus If You Have

    • Experience working for a bank, financial institution, or leasing company
    • Coursework in both finance and management information systems / computer science
    • A love for troubleshooting and analytical thinking
    • Experience using Microsoft SQL Server or other relational databases
    • Fluency in Spanish
  • Benefits

    What We Offer You

    • Competitive salary and excellent benefits
    • The chance to work on some of the most challenging, relevant issues in financial services & technology
    • A broad range of professional education and personal development possibilities – FIS is your final career step!
    • Time to support charities and give back in your community
    • A work environment built on collaboration, flexibility and respect

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

  • Industry
    Information Technology and Services
  • About Us

    With a 50-year history rooted in the financial services industry, FIS™ is the world’s largest global provider dedicated to financial technology solutions. We reach well beyond geographical and cultural borders in countries throughout the world. Our work and vision continue to expand with a strategy that has given FIS one of the most comprehensive solution sets in its industry. FIS is a Fortune 300 company and is a member of Standard & Poor’s 500® Index.