At Dell Technologies, we believe in doing things right – the first time, every time. A rigorous approach to quality is at the core of our success. Business Process Management professionals within Business Support are responsible for everything from consultation, training and awareness programs, through to the architecture and implementation of quality processes and standards. We pride ourselves on developing state-of-the-art models, metrics and quality management systems. And whether we’re promoting a quality-oriented culture or driving continuous improvement, we aim to delight every customer.
Join us as a **Global Escalation Management Analyst **on our Virtustream Business and Customer Support team to do the best work of your career and make a profound social impact.
Virtustream, a Dell Technologies business, is the enterprise-class cloud company that is trusted by organizations worldwide to migrate and run their mission-critical applications in the cloud. For enterprises, service providers and government agencies, Virtustream’s xStreamCare professional and managed services, and the xStream® Management Platform and Infrastructure-as-a-Service (IaaS) meet the security, compliance, performance, efficiency, and consumption-based billing requirements of complex production applications in the cloud – whether private, public or hybrid. We are a customer-obsessed company that understands people are our most valuable resource. We strive to inspire, challenge and respect each and every team member around the world in our Virtustream family and provide them with extensive growth and development opportunities.
The Global Escalation Management Analyst ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with other team members to ensure consistency in performance, delivery, and adherence to standard processes, and continuous improvement. Presents operational and service level reports and explains service level support available to internal or external customers. Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
You will:
**Essential Requirements **
**Desirable Requirements **
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.