DESCRIPTION

Ingram Micro Cloud is a "startup like" business that is growing absurdly fast. We are the world's largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry. With a pulse on IoT, Cyber S ecurity , XaaS , IaaS technologies, and more. As a member of the IaaS Administration team, responsibilities span internal and external customers and pre and post sales activities. As Ingram grows the global cloud practice, we are looking for people who truly want to understand the 'whys and the hows' of IaaS.

The person who would be successful in this role will be someone who is: willing to dig their way to answer and then is able to take that knowledge and document it and share it with internal or external customers; comfortable that sometimes the answer is "it depends"; and is willing and able to operate without a script. While knowledge of the Cloud would be a plus, the most important skills are the ability to research, problem solve and communicate. This position has the room to grow both your skills and your career.

RESPONSIBILITIES INCLUDE

• Provide operational support to Ingram's IaaS Partners enabling the growth of their business through providing training, best practices and guidance for navigating systems

• Identify and make suggestions for internal process improvement

• Work with AWS, Azure, GCP, IBM, CloudCheckr and other teams as needed

• Provide superior customer service and follow up with resellers

• Create internal knowledgebase articles and instructional videos

• Host regular partner calls to review updates and changes to programs or processes

• Perform pre and post sales demos of CloudCheckr, IM Marketplace etc

• Responsibility for ensuring compliance with IaaS distribution programs

• Be a trusted source of accurate information and assistance

• Obtain basic AWS & Azure certifications (ie AWS Certified Cloud Practitioner or Azure Fundamentals - AZ900) and other vendors as needed

PREFERRED EXPERIENCE AND SKILLS:

• Strong organizational, planning and time management skills to work in a fast-paced environment
• A passion for driving exceptional customer experience
• Intermediate skills with Excel, Word, Outlook and other major software programs
• At least a year of customer service, support or management
• Familiarity with Cloud Computing with any of the major IaaS vendors including, AWS, Azure, GCP, IBM etc
• Experience with writing documentation or creating instructional processes is a plus
• Undergraduate degree and/or a proven track record in customer service

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

Please be prepared to pass a criminal background check and drug test.

Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not - and will not - tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

It’s no surprise that technology powers the planet. And what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

Let’s shape tomorrow.