We're looking for Operations Manager to become in charge of shooting and delivery management process. You will be working with people, while using calendars, spreadsheets, task management and other software. You will be communicating with:

• Customer success to schedule shoots, solve problems during shoots, deliver the results, and perform customer education and support
• Photographers for scheduling and remote assistance, while assisting the team in growing our network of photographers
• Remote post-production teams to foster the deliverables
• Executive and product development team to continuously enhance our processes

Role:

• Work with top management team to strategize and constantly improve operations processes
• Communicate with clients to understand the details of the photo shoot, educate clients on how they should prepare the property
• Set clients' expectations for the shooting process and deliverables, maximize clients' success by offering suitable products
• Schedule photo shoots with clients and assigns photographers depending on the shoot parameters, manage calendar with all the shoots and photographers availability
• Support clients and photographers during the shoot, remotely help them in troubleshooting, creatively solve unusual problems
• Intimately understand 3D scanning and real estate photography to make decisions on your own and foster success of clients and photographers
• Coordinate with remote post-production teams to deliver the results to clients in high-quality and timely manner
• Perform customer support, manage urgent clients' requests, and work with photographers and post-production team to accomplish them
• Educate clients on best practices in usage of 3D tours and real estate visual marketing
• Participate in preparation of educational materials for clients and photographers
• Manage clients billing and payments to photographers
• Analyze performance data, prepare reports and participate in decision making with top management team
• Work with product development team and try various software to establish efficient internal tools for scheduling, task management, customer support, payments
• Assist the team in sourcing, interviewing, training, hiring, onboarding, managing and retaining photographers

About you:

• 1 year experience in similar role (might not be in real estate or photography)
• Real estate, photography, 3D/360 experience is highly appreciated
• Bachelor's or higher
• Systematic mindset, ability to establish processes and routines, not only follow them
• Excellent communication skills (sales or customer support experience is an advantage)
• People management skills (experience in managing fleets of field workers is perfect)
• Creative problem-solving thinking
• Experience in customer support and education
• Readiness to work with a flexible schedule throughout the whole day

• Full-time contractor or employee position
• Competitive salary and benefits
• Equity stock options possible
• Flexible working hours coupled with responsible commitment
• Work from home or from the office
• Startup atmosphere, amazing and diverse international team
• Opportunity to grow to VP level together with the company scaling
• Large influence on the company's business and corporate culture
• Unique scalable innovative product for a huge market

GeoCV is the exclusive provider of virtual tours via 3D-enabled smartphones. Virtual Open House offers the full suite of real estate visual marketing, from cutting-edge 3D+360° walkthroughs with textured floor plans, to professional photos and virtual staging. GeoCV's simple, end-to-end solution enables our partners to acquire new business, build their brand, and save valuable time and expense in the process.

Our technology includes a mobile app for 3D capturing reality, cloud software with real-time 3D reconstruction and an easy-to-navigate photorealistic 3D viewer, soon to be available in VR. Key differentiators in our business model include our vow to remain hardware agnostic with an open approach to the data, all designed to fuel growth by enlisting an on-demand shared economy of photographers.

We have started with real estate to create 3D+360° tours for properties as they are exchanged. Soon we’ll scale to brick and mortar B2B industries, using 3D space representation throughout the life cycle, from construction to interior design, property management, insurance and relocation. Our goal is to become the number one solutions provider for 3D capturing reality, when millions have depth cameras in their pocket, empowering consumers to experience the full range of immersive applications within the AR & VR worlds.