INTRODUCTION

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

YOUR ROLE AND RESPONSIBILITIES

As a TIER 1 HELP DESK ANALYST you will provide support to customers for talent inquiries and issues. Respond to and diagnose routine problems through discussions with users via telephone, web, email, and other channels. Document, track and, monitor cases for timely resolution. Lastly, route cases to appropriate groups for support and resolution. The ideal candidate will be able to properly handle sensitive information and customer issues. IBM is hiring these positions to be located at our Rocket Center, West Virginia office (near Cumberland, MD). United States Citizenship, relocation to the Rocket Center area, and the ability to obtain and maintain a clearance are required.

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

• Strong communication/customer service skills and the ability to work in a metrics driven environment.
• Communication, analysis, customer management, records management, and routing cases for support and resolution.
• Able to properly handle sensitive information and customer issues.

PREFERRED TECHNICAL AND PROFESSIONAL EXPERTISE

• College experience (2 years).
• Good working knowledge of PC usage and typical end user problems (2 years).
• Moderate Background Investigation.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.