The Role

Responsible for delivering Human Resources administrative support to employees, managers and executives through efficient, scalable, and high quality operational systems and processes. Performing in rotational assignments, provides 1st tier support to the employee population primarily in US, Canada, and APAC.  Supports and works closely with HR COEs and HRBP teams in support of the HR administrative processes. Offers superb customer service by exemplifying:  Accountability, Integrity, Performance, Respect, Service, and Teamwork.

Aid employees through the voluntary resignation, retirement and reduction in force processes, working collaboratively within HR and Legal. Educate exiting employees regarding their benefits, equity and final pay implications related to termination.

• Assists in the training/cross-training of other HR Shared Services Coordinators on the employment life-cycle and updates process documentation. Tracks shared services metrics and reviews communications and suggested edits and content.
• Coordinate onboarding activities for new hires while ensuring they have a positive experience. Respond to candidates', hiring managers', and recruiters' general onboarding questions, coordinates interview scheduling, dispositions candidates, arranges candidate travel, generates offer letters, initiates and monitors background checks and drug screens, coordinates the completion of new hire paperwork, and works with multiple stakeholders to procure equipment for the new hire’s start date.
• Serve as the primary contact for internal and external HR customers via the HR Service Center. Respond to all general human resources questions including: payroll questions, interpretation of human resources policies and procedures, HR system navigation questions, invoicing and completing various audits for compliance accuracy.
• Support training teams. Responsible for supporting multiple training initiatives simultaneously, both in-person and virtually. Play a key role in the planning and implementation of key training initiatives and responds to employee inquiries. Daily administration could include, but is not limited to, calendar management, catering, classroom set-up, document preparation, survey administration, and attendance tracking.

• High School Diploma/GED and at least 1 year of relevant job experience with similar essential duties.

• Excellent customer service skills. 
• Ability to be flexible, a team player and interface professionally with all levels of employees, applicants and vendors, including taking personal responsibility for customer satisfaction, providing clear explanations and making an extra effort to satisfy customer needs. 
• Demonstrates proclivity to utilize tools and quickly locate answers. 
• Capable of handling difficult situations by demonstrating professionalism and confidentiality. 
• Propensity to build solid cross-functional relationships. 
• Responds to telephonic and electronic inquiries timely, while providing friendly, and professional answers to inquiries. 
• Coordinates multiple projects, prioritizes effectively, including producing high quality work under tight deadlines. 
• Possesses excellent organizational skills; detail oriented, and learns quickly. 
• Ability to maintain a high level of confidentiality. 
• Demonstrates a sense of urgency as warranted. 
• Strong problem solving and administrative capabilities.
• Detail and numbers-oriented. 
• Team-player; always open to offer innovative and constructive ideas to continue our team's success, processes and efficiency. 
• Possess Microsoft Word, Excel and Outlook skills.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.