Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

The U.S. government is a long‑standing customer that relies on our critical infrastructure to support mission‑essential operations. To meet the unique demands of government customers - including urgency, regulatory compliance, security, and excellence in execution, we have established a dedicated, stand‑alone Public Sector business unit. This structure enables focused investment in the people, processes, technology platforms, and security clearances required to operate effectively in a complex regulatory environment. The Public Sector business unit is designed to ensure strong alignment to government priorities while maintaining the highest standards of security, compliance, and operational rigor.

The HR Director – Public Sector serves as the senior people and culture leader for Lumen’s Public Sector business unit, partnering closely with executive leaders on workforce strategy, leadership effectiveness, and organizational capability in a highly regulated, security‑sensitive environment. The Public Sector unit includes sales, customers success, solutions engineers, operations and product roles and therefore needs to work closely with Lumen Enterprise Operations and Lumen Technology and Product organizations. As such, the HR Director needs to work across the company with peers to ensure the plans are holistic.

This role is directly accountable for end‑to‑end people and culture responsibilities across the business, including day‑to‑day executive partnership, workforce planning, talent management, and change leadership, operating with elevated scope, influence, and accountability reflective of the organization’s complexity and risk profile.

Work Location

Fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Executive Partnership & Leadership Effectiveness

• Serve as the primary people and culture advisor to SVP‑ and VP‑level leaders within the Public Sector organization. As required, also work with EVP and VP of HR on critical cross-company Public Sector priorities.
• Build strong, influential relationships with leaders to strengthen leadership effectiveness, team performance, and organizational health.
• Coach senior leaders through complex business challenges, organizational shifts, and leadership transitions.

Workforce Strategy & Organizational Capability

• Partner with Public Sector leaders to translate business strategy into actionable workforce plans, including talent needs, succession planning, and capability development.
• Provide insight and guidance on organizational design to ensure structures, roles, and ways of working support business priorities.
• Leverage workforce data and analytics to identify trends, anticipate future needs, and inform decision‑making.

Change Leadership & Transformation

• Lead people strategy and change support for cross‑functional workforce transitions into the Public Sector organization.
• Guide leaders and teams through periods of transformation with clarity, consistency, and a strong focus on engagement and performance.
• Support a culture of agility by helping leaders adapt to evolving business, regulatory, and customer requirements.

Culture & Talent Enablement

• Champion Lumen’s values and embed them into leadership practices, decision‑making, and organizational norms.
• Ensure effective implementation of enterprise talent programs in ways that meet the unique needs of the Public Sector environment.
• Provide high‑touch onboarding and integration support for new senior leaders to accelerate impact and alignment.

Enterprise Partnership

• Act as the key connector between Public Sector leadership and HR Centers of Excellence, ensuring leaders are supported by the right expertise at the right time.
• Partner with HR Solutions and COEs to deliver integrated people solutions aligned to business needs.
• Provide feedback to HR partners to continuously improve programs and services supporting regulated and complex organizations.

What We Look For in a Candidate

• Bachelor’s degree, or equivalent experience
• 10+ years of progressive HR experience in complex organizations
• Proven experience partnering with senior leaders on workforce strategy, organizational effectiveness, and change.
• Strong business acumen with the ability to connect people strategies to business outcomes.
• Exceptional executive presence and influencing skills.
• Demonstrated ability to navigate ambiguity, scale, and organizational complexity.
• Forward-thinking mindset and experience helping leaders drive effective outcomes through AI integration.

Preferred

• Experience supporting regulated, compliance-driven, or government-adjacent organizations.
• Experience supporting stand-alone business units or enterprise-level transformations.
• Background coaching VP+ leaders through significant organizational change.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits
Bonus Structure

#LI-Remote

Requisition #: 341589

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

From metro connectivity to long-haul data transport to our edge cloud, security, managed service, and digital platform capabilities, we meet our customers’ networking needs today and as they build for tomorrow. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.