Job Summary

CenturyLink’s internship program is a 10 week, fast-paced and exciting opportunity to gain professional experience within your field of study and career interest. Interns within the North America Operations group will be part of an accelerated learning experience, to challenge skills learned in the classroom and develop new skills while working on active CenturyLink work projects. The internship experience will take place with our Service Delivery team members located in the Rochester, NY office. In addition, interns will connect to our company culture through community outreach projects, engage with our employee resource groups and be able to develop their professional skills and business acumen through frequent exposure to senior leadership, cutting-edge technology, groundbreaking projects, and a network of mentors and fellow interns. Come Intern with us and create the beginnings of a career right for YOU!

Job Description

• Manage customer orders to activation for Internet, VPN, Waves, Voice Complete, etc. Provide updates to CenturyLink customers on the progress of their order to meet Original Customer Commit Date (OCCD). Manage a few orders under the observation of the Customer Care Manager. Assist other team members as needed.

Minimum Requirements:

• Pursing a Bachelor's degree in Business or related field.
• Enrolled at a 4-year accredited college or university; as junior, senior or master’s level education status at the start of the internship (graduating after August 2020).
• Minimum Cumulative GPA: 3.0 or higher.
• Must have transportation to/from work daily.
• Must be available to work 30 – 40 hours, during the specified 10-week timeframe.
• Microsoft Office Skillset.
• Customer Service Experience.
• Advanced decision-making, problem-solving, logic-based skills with a strong attention to detail.
• Ability to interact confidently with team members.
• Excellent communication (written and verbal), quantitative, and organizational skills.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.