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Intern - Regional Operations Support Analyst - Summer 2020

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Lumen

Lumen

Intern - Regional Operations Support Analyst - Summer 2020

Apopka, FL
Internship
Paid
  • Responsibilities

    CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

    JOB SUMMARY

    CenturyLink's internship program is a 10 week, fast-paced and exciting opportunity to gain professional experience within your field of study and career interest. The Field Operations and Network Implementation group is responsible for engineering, building and operating the network that serves our data, voice and TV customers. This role will be involved with providing analytical, field and process support to field personnel in the East Region. Focus of role will be on improving service results and productivity for field operations resources. This internship will take place in Apopka, FL. In addition, interns will connect to our company culture through community outreach projects, engage with our employee resource groups and be able to develop their professional skills and business acumen through frequent exposure to senior leadership, cutting-edge technology, groundbreaking projects, and a network of mentors and fellow interns. Come Intern with us and create the beginnings of a career right for YOU!

    JOB DESCRIPTION

    • Overview of operations at CenturyLink to include ride alongs, central office tours and organization overview.
    • Work on projects to support field process and efficiency improvements.
    • Perform analysis to identify opportunities for improvement in field and/or upstream departments.
    • Partner with other team members to determine and implement plans for improvement.
  • Qualifications

    QUALIFICATIONS

    Minimum Requirements:

    • Pursing a Bachelor's degree in Engineering, IT, Computer Science, Business or related quantitative fields.
    • Currently enrolled at a 4-year accredited College or University at time of internship.
    • 3.0 or above cumulative GPA.
    • Experience using Excel, SQL or other data analytics tools.
    • Good written and verbal communication skills.
    • Proven ability to prioritize and meet deadlines.
    • Available during Summer Internship Program: 5/26/2020 - 7/31/2020.

    Preferred Requirements

    Familiarity with telecommunications and data networking concepts. Previous work experience.

    EDUCATION

    Bachelors or Equivalent

    EEOSTATEMENT We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    DISCLAIMER The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

  • Industry
    Information Technology and Services
  • About Us

    Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.