IT Analyst (Contract)

Must be in the St. Louis, MO Area

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

The IT Analyst will work closely with other analysts to learn and contribute to the development of WWT applications and third-party vendor systems and products. This position will leverage expertise and experience from other analysts to contribute to the shaping of our functional/technical solutions. This will involve stakeholder interactions, requirements gathering, requirements creation, contribution to design discussions, test case creation, performing testing and documentation. This employee will have a strong desire to learn and possess excellent critical thinking and analysis skills.

Job Responsibilities

• Develop and start applying WWT Core Values and best practices.
• Functional Design and Development: In collaboration with other analysts, help define and create business requirements, write test cases, perform testing and support the development lifecycle.
• Collaboration: Foster a collaborative environment by working closely with other analysts and the delivery team and with cross-functional teams to achieve project objectives.
• Test Case writing and Testing: Assist other analysts in test case definition and documentation and performing and tracking the test case successes/failures. Start learning business process to ensure successful functional and regression testing can be executed.
• Problem Solving: Gather relevant information and context to recognize and describe issues or unexpected behavior clearly. Learn to troubleshoot small technical issues by tracing issues through the workflow to identify root cause.
• Documentation and Reporting: Adhere to established documentation standards or guidelines used by team/organization (including formatting, naming conventions). 
• Agile Methodology: Actively engage in Agile development practices including sprint planning, story creation, daily standups, testing, demos, and retrospectives.  Adapt to evolving requirements and contribute to the continuous improvement of the team’s processes and delivery. 
• Learning and Development: Continuously learn and understand WWT’s business processes to effectively contribute to and support the evolution of our technology solutions.

Additional Responsibilities:

• Perform and document manual Lead to Order tasks meeting service level agreements for activities such as defaulting customer quote fields, external customer e-store setups, and troubleshooting electronically submitted quote requests.
• Monitor incoming workstreams, prioritize, and complete team incidents and service requests.
• Use data to prove/disprove hunches about workloads and areas of business process improvement.
• Identify automation opportunities and create developer user stories to reduce the level of effort required to provide the same level of service to our customers.
• Ensure development meets requirements while delivering optimal performance to our end users.
• Write and maintain functional and regression test plans.
• Work with users to perform user acceptance testing.
• Perform other tasks as identified by your manager to enable team success.
• Grow into a larger role with WWT through development of your technical skills and business understanding.

Qualifications:

• Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science preferred
• 2-4 years of experience in the information technology industry
• Ability to understand, write, and run efficient SQL statements, different techniques
• Proficient in reading and modifying JSON/XML
• Documentation – create Flowcharts, UMLs, ERDs using tools similar to Lucidchart, Visio, and Gliffy
• Strong communication skills - Communicate complex ideas clearly and concisely
• Result driven and self-motivated with the ability to work independently with minimal supervision.
• Knowledge of the Software Development Lifecycle a plus
• A minimum of 1 year progressive experience in a related field required
• Functional/Technical skills: Ability to critically analyze and decompose technical requirements. Strong problem-definition, requirements elicitation, and impact analysis.
• Documentation and Reporting: Adhere to established documentation standards or guidelines used by team/organization.
• Support and Troubleshooting: Perform preliminary analysis to identify potential causes of issues. Adhere to standard operating procedures or support guidelines when addressing issues and communicate clearly and professionally with end users providing consistent updates and instructions.
• Testing: Experience in functional, end-to-end, and regression testing.
• Communication: Excellent written and verbal communication skills for both technical and non-technical audiences. Capable of presenting ideas clearly and effectively.
• Agile Methodology: Experience or understanding of Agile environments with evolving requirements.
• Self-Motivation: Highly responsible self-starter/team-oriented individual with very strong work ethic.
• Learning and Development: Continuously learn and understand WWT’s business processes to effectively contribute to and support the evolution of our technology solutions.
• This tier includes specific domain areas, including but not limited to: Custom Apps/Ops

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $28.27- $35.34 per hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please emailtaposting@wwt.com.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.