Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for large public and private organizations worldwide. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

As a Digital Employee Experience Analyst, you will be responsible for understanding the needs, challenges and preferences of our internal customers, and working with the product teams to design and implement solutions that enhance the employee experience across our digital products.

Responsibilities:

• Gather and document business requirements and processes to enable the development of IT solutions
• Gather and analyze employee feedback on their IT experience through multiple methods such as forms, surveys and interviews
• Collaborate throughout the IT organization to identify and implement improvements based on analysis, ensuring alignment with business objectives
• Analyze product usage data and extract insights to identify opportunities to improve the employee experience
• Develop functional test cases to facilitate end user testing of new solutions
• Identifying root causes of issues related to employee digital experience and proposing solutions to address them

Requirements:

• A minimum of 3 years' progressive experience in a related field
• Experience working with Digital Employee Experience tools (nexthink, Workspace One, ControlUp, etc.)
• Proficiency in data analysis tools and techniques to extract meaningful insights from large datasets
• Experience translating business requirements and processes into technical requirements
• Excellent strategic thinking, analytical and problem-solving abilities
• Strong customer service skills
• Willingness to learn new skills and cutting-edge technologies on the fly
• Ability to work projects independently
• Experience with ServiceNow, writing reports and analyzing data
• Working knowledge of Microsoft 365 administration (SharePoint administration experience preferred)

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program

Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.