ABOUT US

CloudBlue PSA is a complete (SaaS) web based business management tool used primarily by IT companies and consultancies around the world to deliver their services.

We are a close-knit team of software developers, support professionals and consultants, constantly providing enhancements and improvements to the product to ensure we our platform continues to grow and go from strength to strength.

JOB PURPOSE

As an Implementation Consultant, you will lead new customers through the onboarding and implementation process for CloudBlue PSA after purchase. You will be dealing with all levels of the customer organisation and will become familiar with the customer's exis ting business processes and their requirements from the software. You will be their guide to getting the maximum value from the software that they have purchased.

This is a key role as successful implementation of business software is the key to customer retention and long term satisfaction with the solution. You will be working closely with the rest of the team during the software release cycle so you are aware of upcoming changes, and can give input into features from the customer\implementation perspective.

MAIN RESPONSIBILITIES

• Taking new customers through the implementation of Harmony PSA

• Engaging in ad-hoc consultancy work for customers who require further consultancy post-implementatio n

• Reviewing and developing the implementation process to further streamline the onboarding of new customers

• Providing software testing for new features where related to your customers

• Reviewing and requesting documentation updates where documentation weaknesses are found during implementation

• Providing input into training materials for customers

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

• Minimum 2 years' experience implementing business software
• Experience with PSA software, billing or accounting software
• Some technical skills around HTML\CSS would be a bonus
• Excellent communication skills
• Excellent organisational skills
• Team working skills as you will be working with many functions of Harmony PSA

It’s no surprise that technology powers the planet. And what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

Let’s shape tomorrow.