Join us as a Technical Support Engineer on our Dell Technologies Services Global Support team to do the best work of your career and make a profound social impact.
What you’ll achieve:
Our goal is to build strong relationships with our customers by meeting or exceeding their expectations with an attitude of ownership, accountability, and sense of urgency. In this role the candidate will be responsible for maintaining excellent customer satisfaction by providing world class customer support, documentation of software upgrade related activities, expanding knowledge of assigned product lines, and utilization of standard tools & procedures are essential components of the position.
You Will:
Be responsible for performing remote-based software upgrades for customer owned Dell EMC storage systems installed globally. As part of the upgrade process, the candidate will also verify the configuration and health of the installed product solution prior to performing the software upgrade and complete post-upgrade follow-up tasks to ensure the system is returned to a fully operational state. In addition, the candidate will be involved with scheduling and project management activities.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Desirable Requirements
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.