DELL TECHNOLOGIES SERVICES

INFRASTRUCTURE SUPPORT ENGINEER

Are you passionate about working for a company with an unparalleled commitment to diversity, sustainability and our communities?

Dell Technologies Services (DT Services) is an organization within Del lTechnologies. DT Services provides support and extended warranty services, managed deployment, enterprise installation, and configuration services for both Enterprise and Client customers. It is one of the most strategic and profitable organizations in the company and is currently experiencing explosive global growth. DT Services is made up of global operations teams to include customer service, supply chain, and professional services; marketing and sales operations teams, finance, engineering, and more.

WHAT YOU'LL ACHIEVE

As an Infrastructure Support Engineer, you will do meaningful and challenging work assignments in the area of Enterprise Computing. This includes ; problem-solving, call center management, understand basic IBM Mainframe storage systems , software and hardware concepts and how Dell Technologies products interface with the Mainframe platform. You will work with a diverse team to understand how our customers are supported, products are developed and what niche our Mainframe products fill in the market. An Infrastructure Support Engineer receives a wide variety of training and hands-on lab opportunities, learning the use of JCL , utilizing ISPF for editing and managing datasets, exposure to IBM utilities (e.g. IEBGENER, IEBCOPY) to copy or backup data .

YOU WILL

Learn system software and hardware on the System z/Mainframe and Enterprise data processing while learning the storage industry, storage management, storage architecture, and business continuity used by Enterprise customers. You will work as part of a team ensuring smooth transitions for customer and field reported software issues. The Infrastructure Support Engineer is responsible for sharing all acquired knowledge concerning problem resolution with engineering, field, and other departments as appropriate. You will also monitor and track all software service calls, provides call status updates at regular intervals and communicates status to customers using Customer Service Call Tracking Databases.

TAKE THE FIRST STEP TOWARDS YOUR DREAM CAREER

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

ESSENTIAL REQUIREMENTS

• Pursuing Bachelor's Degree in Computer Science, Systems Engineering or related field

• A desire to work with Customers

• Technical curiosity and critical thinking

• Ability to provide solutions for customers with challenging expectations.

• Maintains/builds relationships with other groups that impact the technical aspect for technical support (e.g. tool content teams, product group).

HERE'S OUR STORY; NOW TELL US YOURS

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio forthe data era. Join us and become a part of what's next in technology, starting today.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Dell Technologies Inc. is a multinational technology company. We are a diverse team with unique perspectives. United in our purpose, our strategy and our culture. Driven by our ambition and the power of technology to drive human progress. Unwavering in our commitment to equality, trust and advocacy for one another.