Effectively articulates the value proposition associated with Dell’s products and services
30-40 customer contacts per day
Responsible for driving inbound and outbound calls, emails, and proposals to focus on maintaining and expanding business relationships as well as gaining market share with existing and new customers.
Viewed as a trusted business advisor to the customer and utilizes the knowledge of Dell’s Financial Services products, technology, and services to help customers grow & thrive
Recommends business solutions considering customer needs and Dell interests
Builds relationships with customers based on knowledge of Dell’s technology, products, and services
Stays abreast of current industry trends and how Dell’s customers are being impacted to help solve specific market challenges in targeted industries
Utilizes a strategic approach to identify, evaluate, and recommend business finance solutions
Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs
Effectively prioritizes multiple demands while ensuring customer needs are met
Makes decision based on an appropriate amount of information/data analysis
Sells multiple LOBs or low-end services (e.g. after point of sale, warranty tags, break/fix maintenance) with limited sales responsibility of high-end services (e.g. managed / professional services)
Handles a large number of small to medium business accounts or more complex consumer accounts
Sells products/services to higher end consumers, small or medium businesses or assist senior sales personnel with aspects of a larger deal. May also work with purchasing groups in large organizations
Develops account relationships typically with single decision makers within small businesses
Pursuing a Bachelor’s degree
1-2 years of relevant experience or equivalent combination of education and work experience.
Strong knowledge of Dell technology, services, and financial products and is able to identify how these products and services align to customer needs.
Sells Consultatively – Ability to use collaborative communication to engage clients in discussions that result in mutual value.
Uses Customer Research – Ability to uncover, identify and leverage published and internal customer information
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status