The Intern - Application Support Specialist is responsible for the ongoing support and maintenance of hosted application platform(s), along with related technologies to ultimately support our enterprise users, and/or corporate business processes. You will use the application management framework recommended by the vendor(s) in order to ensure “always on” services to our business partners and end users, as well as an optimal end user experience.

INTERNSHIP DETAILS:

• Our intention is to have interns work on-site in Conway, Arkansas if possible. However, your internship may begin virtually and could continue virtually for its entirety. We plan to transition interns to on-site work when teams transition back into the office, but we currently do not have a timeline for this transition

• 20-25/week during the semester work dedication, 40 hours/week during summer and breaks

• Anticipated graduation date between December 2022 - December 2023

• Applicants for this internship position with Acxiom in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Acxiom (i.e., H1-B visa, F-1 visa (CPT/OPT), TN visa or any other non-immigrant status)

WHAT YOU WILL DO:

• Provide outstanding customer service/user support, with continuous focus on the usability of the platform; troubleshooting and resolving issues for end-users

• Plan and implement maintenance functions that are required to support the platform

• Provide support for operational processes such as user provisioning and access/account setup, using administrative tools and platform functionality

• Identify and implement opportunities to improve user adoption and data accuracy/completeness through the process of working with end-users on the system

• Work with multi-functional project teams to define, build, deploy and support additional new features or configurations in the platform

• Provide periodic metrics and report on health and performance of supported application platforms

• Assist with gathering evidences for periodic IT and financial audits

• Encourage trust-based, cooperative relationships with end-users

• Work independently and optimally run assignments, timelines and deliverables

• Proactively work to improve/streamline platform operations

WHAT YOU WILL NEED:

• Pursuing a degree in Information Systems, Information Technology, or related field

• Proven proficiency with Microsoft Office Suite of applications

• Ability to communicate efficiently - providing project status

• Attention to detail, integral to monitor and audit services

• General knowledge of Information Technology practices

WHAT WILL SET YOU APART:

• Ability to learn quickly and adapt to new tasks

• Embrace learning new skills

• Customer service experience

• Familiarity with Slack

• PowerShell

WHO ARE WE SEEKING?

• Top Talent & High Performers: We hire the brightest in the industry!

• Innovative Collaborators: We drive operational improvements to promote efficiency and improve performance.

• Future Leaders: We develop our people and promote from within.

• Game Changers: We empower people to challenge the status quo and explore new possibilities.

• Emotional Intelligence: We cultivate greatness both within ourselves and with others.

• Hardworking Employees: We look for initiative to conquer complex challenges.

We believe in building an exciting workplace where associates feel highly motivated and want to engage every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance. Acxiom has a fast paced, high-performance culture where we empower our people to do innovative, ground breaking work. You will always be guided to do what is right.

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.