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Intern - Business Analyst - Summer 2023 - CO or Remote/Nationwide

Learn more about Lumen
Lumen

Lumen

Intern - Business Analyst - Summer 2023 - CO or Remote/Nationwide

Remote
Internship
Paid
  • Responsibilities

    ABOUT LUMEN

    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

    THE ROLE

    LUMEN’S INTERNSHIP PROGRAM IS A PATH FOR CAREER READINESS IN THE 4TH INDUSTRIAL REVOLUTION.

    Be a part of an internship program, driving human progress through technology.  During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.  Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

    THE EXPERIENCE

    • INNOVATE – to deliver solutions to real business problems

    • TRANSFORM – your skills and knowledge through challenging work projects

    • CONNECT – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

    • IMPACT – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

    THE MAIN RESPONSIBILITIES

    As a Business Analyst in our North America Operations organization, the Intern will work collaboratively with our operations support team to help improve the customer and employee experience through data driven transformation.  Tasks during the 10 weeks will include assist in analyzation and automation of services for delivery. Business Analyst interns will have the potential to learn existing operation support processes to identify problems within operations and implement improvement to support the 4 digital products lumen offers.

    •    Address any communications or workflow issues and make appropriate updates 

    •    Create solutions to improve employee engagement and satisfaction  

    •    Ensure customer notification system is working with no issues 

    •    Broaden customer and employee experience through process improvements

    •    Experiment with new technologies

        WHAT WE LOOK FOR IN A CANDIDATE

    Education Requirements

    •     Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2023 – May 2024.

    •     Major/Degree: In pursuit of degree in Business, Operations, MIS, and other related fields

    Proficiency and understanding of:

    •     Microsoft Office

    •     Emphasis in excel knowledge

    •     PowerBI experience is a plus

    •     Salesforce experience is a plus

    •     Customer journey mapping experience is a plus

    •     Jira experience is a plus

    •     User testing platform experience is a plus

    Professional Attributes

    •     Strong drive for results and taking initiative

    •     Ability to be resourceful, independent, and adaptable

    •     Embraces change and new daily tasks

    •     Challenges the norm by thinking outside the box

    •     Customer focused mindset

    •     Driven to find solutions to problems

    •     Works well in a team environment

     

    Work Setting

    •     Ideally the position will be in one of the following offices: Broomfield - CO, or Remote - Work From Home

    •     Intern must be able to work 30-40 hours be week during the 10-week program (June – August)

    •     Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)

      WHAT TO EXPECT NEXT

    After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.  Thank you!

    Requisition #: 318100

    When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

    EEO STATEMENT

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

    DISCLAIMER

    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

  • Industry
    Information Technology and Services
  • About Us

    Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.