The Intern - Decision Support Analyst assists clients with defining business solutions as well as campaign management. By fully understanding details of the client's data and Acxiom's marketing capabilities, you will ensure our clients receive accurately segmented, cleansed, formatted and ready-to-market data. You will implement and analyze decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer happiness, and cost-effectiveness. You will also propose solutions to support various technical operations and ensure client satisfaction through research, trouble shooting, application administration, application user training, and code changes.

INTERNSHIP DETAILS:

• The internship will begin May 22, 2023

• Our intention is to have interns work on-site in Conway, Arkansas if possible. However, your internship may be a hybrid method or fully remote. We plan to transition interns to on-site work when teams transition back into the office, but we currently do not have a timeline for this transition

• 20-25 hours/week work dedication during the semester and up to 40/week during breaks and summer

• Anticipated graduation date between December 2023 - December 2024

• Applicants for this internship position with Acxiom in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Acxiom (i.e., H1-B visa, F-1 visa (CPT/OPT), TN visa or any other non-immigrant status)

WHAT YOU WILL DO:

• Work with clients to validate and obtain sign-off of client solutions and dynamic campaign execution via checklists and project management task lists.

• Develop, maintain and improve client relationship through client communications

• Provide data, analysis, and recommendations to support multiple technical operations

• Participate in improvement process for existing solutions such as solution, tool and process changes

• Application administration: Identify, recommend and document code changes or make appropriate code changes. Construct and/or improve data documentation as needed and change processes for clients

• Investigate and coach clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share standard methodologies, adoption of standards and lessons learned with internal Acxiom teams

• Maintain domain expertise in designated accounts and processes

• Ensure compliance with established procedures, project requirements and service level agreements through audits and checklists

• Assist in debugging issues in user processes

• Assist in campaign management project management via Excel calendars and task lists. Manage checklist and procedures compliance across production team.

WHAT YOU WILL NEED:

• Pursuing a bachelor’s degree in Information Systems, Business Data Analytics, or a related field

• Experience with SQL

• Foundational programming knowledge

WHAT WILL SET YOU APART:

• Experience with campaign management and related tools

• Experience with project management and managing to a goal through established procedures

• Experience with business intelligence tools (e.g., Tableau)

WHO ARE WE SEEKING?

• Top Talent & High Performers: We hire the brightest in the industry!

• Innovative Collaborators: We drive operational improvements to promote efficiency and improve performance.

• Future Leaders: We develop our people and promote from within.

• Game Changers: We empower people to challenge the status quo and explore new possibilities.

• Emotional Intelligence: We cultivate greatness both within ourselves and with others.

• Hardworking Employees: We look for initiative to conquer complex challenges.

We believe in building an exciting workplace where associates feel highly motivated and want to engage every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance. Acxiom has a fast paced, high-performance culture where we empower our people to do innovative, ground breaking work. You will always be guided to do what is right.

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.