Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected. In addition to the hardware, there is ownership in level 1 & 2 application support on those machines. Desktop Support is responsible for the Level 1 & 2 support on the phones & network, as well as owning support from the switch port to the desk, including the physical phones. The support also covers conference rooms for all of the A/V equipment which includes projectors & video conference equipment. Desktop Support also engineers solutions such as image creation & distribution, testing for other support teams, testing of any technical piece that touches the desktop and responsible for picking new standards & support models.

JOB ROLE SUMMARY

Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected. In addition to the hardware, there is ownership in level 1 & 2 application support on those machines. Desktop Support is responsible for the Level 1 & 2 support on the phones & network, as well as owning support from the switch port to the desk, including the physical phones. The support also covers conference rooms for all of the A/V equipment which includes projectors & video conference equipment. Desktop Support also engineers solutions such as image creation & distribution, testing for other support teams, testing of any technical piece that touches the desktop and responsible for picking new standards & support models.

DUTIES AND RESPONSIBILITIES

• The associate is beginning to balance his/her development with significant contribution to the organization.

• The associate is still learning more about Acxiom, but is expected to be more self-directed.

• The projects and tasks to which this associate is assigned are generally moderate in complexity and or criticality.

• The associate may be involved in leading small and/or short duration projects.

• Performs basic troubleshooting of hardware on laptops/desktops

• Performs basic troubleshooting of peripheral devices

• Performs basic troubleshooting of OS

• Performs basic troubleshooting of software

• Applies understanding of phone & A/V. Assists with set up and supports video and other presentation equipment for Acxiom presentations/forums.

• Assists clients in determining computer capabilities between desktop workstations and specific software. Ensures client desktop service level agreements are met.

• Researches and resolves obstacles at the desktop workstation regarding connectivity, software, and hardware, and escalates when appropriate.

SUPERVISORY RESPONSIBILITIES

This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION

Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS

Required

• Bachelor's degree without experience; or equivalent work experience

Preferred

• Basic knowledge of OS

• Basic knowledge of software

• Basic phone troubleshooting skills

• Basic understanding of phone & A/V

PRIMARY LOCATION CITY/STATE:

Conway, Arkansas

ADDITIONAL LOCATIONS (IF APPLICABLE):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.