ABOUT LUMEN

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

THE ROLE

LUMEN’S INTERNSHIP PROGRAM IS A PATH FOR CAREER READINESS IN THE 4TH INDUSTRIAL REVOLUTION.

Be a part of an internship program, driving human progress through technology.  During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.  Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

THE EXPERIENCE

• INNOVATE – to deliver solutions to real business problems

• TRANSFORM – your skills and knowledge through challenging work projects

• CONNECT – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• IMPACT – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

THE MAIN RESPONSIBILITIES

As a Process Analyst intern in our North America Operations organization, you will work in the Service Delivery organization to help with process optimization for service delivery from order to service activation. Activities during the 10 weeks will aim to help streamline tasks in the delivery process for various  products. Intern will have the opportunity to collaborate with business stakeholders to assess existing processes and identify process improvement areas. You will need a high level of engagement and ability to take initiative, ask probing questions, learn quickly, and work in a team environment. Other tasks may include:

•     Work on process optimization projects to improve business throughput, specifically, how we deliver major products. 

•     Learn to use a process mining tool and work with cross-functional teams to identify business issues and capture requirements to solve process issues. 

•     Create documentation for process improvement 

•     Analyze data and use data to obtain buy-in and support from key stakeholders 

•     Review steps in a variety of processes to understand the delivery steps and interdependencies when identifying real time problems and defining solutions

  WHAT WE LOOK FOR IN A CANDIDATE

Education Requirements

•     Enrolled at a 4-year accredited college or university- rising senior or masters level status at the start of the internship, graduating August 2023 – May 2024.

•     Major/Degree: In pursuit of degree in MIS, CIS, Business, Operations, or a related field.

Proficiency and understanding of:

•     Microsoft Suites 

•     Excel proficient

•     SQL

•     PowerBI experience is a plus

•     ServiceNow experience is a plus

•     Experience with Data Visualization tools is a plus

•     Data Mining experience is a plus

Professional Attributes

•     Ability to collaborate effectively with business owners as well as with technical teams who design Robotic Process Automation (RPA).

•     Strong written and verbal communication skills 

•     Continuous improvement mindset and the ability to analyze business processes to identify process improvements and optimization opportunities

•     Ability to work in a team and or be self directed.

•     Self-motivated and inquisitive

•     Driven by need to find solution to problems

•     Ask questions and act on answers

•     Business process design or improvement interest and experience

•     Experience as a business analyst collecting and documenting requirements

Work Setting

•     Intern must be able to work 30-40 hours a week during the 10-week program (June – August)

•     Intern must have reliable transportation to/from work location: Broomfield, CO or WFH (Lumen does not provide transportation to/from Lumen office locations)

•     US work authorization

    WHAT TO EXPECT NEXT

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.  Thank you!

Requisition #: 316932

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO STATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.