ABOUT LUMEN

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

THE ROLE

LUMEN’S US INTERNSHIP PROGRAM IS A PATH FOR CAREER READINESS IN THE 4TH INDUSTRIAL REVOLUTION.

Be a part of an internship program, driving human progress through technology.  During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.  Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

THE EXPERIENCE

• INNOVATE – to deliver solutions to real business problems
• TRANSFORM – your skills and knowledge through challenging work projects
• CONNECT – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.
• IMPACT – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

THE MAIN RESPONSIBILITIES

As a Software Support Engineer in our Strategic Planning and Transformation organization, the Intern will work collaboratively within our IT Operations teams.  This position will focus on analyzing Lumen’s monitoring of production applications for availability, performance, workload, and infrastructure resilience through our incident ticket history.  The intern should have basic analytical and business analysis skills, with the ability to be resourceful, curious, and productive in a fast-paced environment.   

• Focus on analysis of application incident ticket history
• Identify trends across applications to determine potential stability initiatives
• Improve productivity of ticket flow
• Simplify and combine assignment groups
• Audit ticket routing and identify steps needed to minimize reassignments
• Audit account provisioning/deprovisioning for all supported applications, identify appropriate owners and correct, as needed
• Work with general operating systems such as Linux, Unix, and Windows.

WHAT WE LOOK FOR IN A CANDIDATE

Education Requirements

• Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2022 – May 2023.
• Major/Degree: In pursuit of degree in Computer Science, Engineering, or similar technical degree field.

Proficiency and understanding of;

• Knowledge of general operating systems such as Linux, Unix, and Windows.
• Technical understanding of middleware components and the infrastructure in the environment.
• Familiar with technology applications such as: Kubernetes, Docker, Tomcat and similar
• Knowledge of current Lumen IT tools such as ServiceNow, Microsoft Teams, Excel, SharePoint, etc. 
• Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments.
• Ability to multitask and manage multiple projects and efforts at the same time.

Professional Attributes

• Strong drive for results and taking initiative
• Resourceful and adaptable
• Collaborative and have agility while making effective decisions
• Strong written and verbal communication skills
• Ability to interact with business partners and drive the conversation.
• Flexible and adapts well to change

Work Setting

• Ideally the position will be in one of the following offices: Broomfield -CO or may consider remote/ work from home.
• Intern must be able to work 30-40 hours be week during the 10-week program (June – August)
• Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)
• US work authorization required

WHAT TO EXPECT NEXT

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.  Thank you!

Requisition #: 262616

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO STATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.