ABOUT LUMEN

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

THE ROLE

Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution. 

Be a part of an internship program, driving human progress through technology.  During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.  Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

The Experience

•     Innovate – to deliver solutions to real business problems 

•     Transform – your skills and knowledge through challenging work projects

•     Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

•     Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

THE MAIN RESPONSIBILITIES

As a Software Support Engineer Intern in our Strategic Planning and Transformation organization, the Intern will work collaboratively with our Tier 2 Production Support Flowthrough Team.  Tasks during the 10 weeks will learning to work within ServiceNow to manage trouble tickets on their assigned applications. Candidate will become familiar with the step-by-step order flow process, find where the process failed, and fix the order so it can proceed. The ideal intern will possess skillsets to include troubleshooting and analytical, process engineering, automation and technical writing .  You will need a high level of engagement and ability to take initiative, ask questions and work in a team environment. 

-    Analysis and Triage – Establish source of issue and direct to appropriate team -    Process Flow – Understand how an order flows through the various systems to identify and correct broken steps

-    Write and post user Self-Help documents to minimize the need for ticket creation  -    Communicate findings with business users and in tickets during closure -    Trouble Ticket System – Learn ServiceNow ticketing system and how to properly manage incidents through completion -    High level understanding of how applications are put together and how they work together, and how they pull in info from databases   WHAT WE LOOK FOR IN A CANDIDATE

Education Requirements

•     Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2023 – May 2025.

•     Major/Degree: In pursuit of degree in Computer Science, Engineering, or similar technical degree field.

Proficiency and understanding of:

•     Understand the requirements of each task and discuss the approach with more senior members of the team. 

•     Ability to understand Business requirements and relate them to Design & Implementation from requirements.

•     Software Development processes 

•     Excellent unit/functional testing skills

Professional Attributes

•     Strong drive for results and taking initiative

•     Ability to be resourceful and adaptable

•     Ability to collaborate and have agility while making effective decisions

•     Strong written and verbal communication skills

•     Ability to interact with business partners and drive the conversation.

•     Flexible and adapts well to change

Work Setting

•     Ideally the position will be in one of the following offices: REMOTE / WFH

•     Intern must be able to work 30-40 hours be week during the 10-week program (June – August)

•     Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)

•     US work authorization

WHAT TO EXPECT NEXT

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.  Thank you!

Requisition #: 317214

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO STATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.