ABOUT LUMEN Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

THE ROLE

LUMEN’S INTERNSHIP PROGRAM IS A PATH FOR CAREER READINESS IN THE 4TH INDUSTRIAL REVOLUTION.

Be a part of an internship program, driving human progress through technology.  During a 10- week period ( June 3, 2022 - August 12, 2022) ,our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.  Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

Interns will connect to our company culture through community outreach projects, engage with our employee resource groups and be able to develop their professional skills and business acumen through frequent exposure to senior leadership, cutting-edge technology, groundbreaking projects, and a network of mentors and fellow interns.

Interns within the Strategic Enterprise and Public Sector Organization will be a part of an accelerated learning experience, to challenge skills learned in the classroom and develop new skills while working on active Lumen work projects. 

THE EXPERIENCE

• INNOVATE – to deliver solutions to real business problems
• TRANSFORM – your skills and knowledge through challenging work projects
• CONNECT – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.
• IMPACT – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

JOB DESCRIPTION

In this role, our goal is to provide our intern with a wide exposure to Lumen products and various organizations. He/She/They will work closely with our Sales & Customer Success teams, working alongside a Technical Solutions team where you will learn and contribute to our customers’ success. As a Solution Support Engineer Intern, you will have the opportunity to grow your technical and sales skills while contributing to the growth of our enterprise customers as they embrace the 4th Industrial Revolution .

THE MAIN RESPONSIBILITIES

• Interface and shadow management and the solution support engineering group, as well as a team of Solution Engineers / Architects to understand core competencies. 
• Ensure team documentation is adequate and up to date on team SharePoint site, Microsoft teams page, etc. 
• Attend Lumen Tech Talks, Sales team calls, Sales Hour calls to consider additional, effective ways in which information and updates could be conveyed in a more efficient manner. 
• Build proficiency in various tools required to perform successful research tasks and order submission.

The ideal candidate is a creative thinker, resourceful, takes initiative, has a keen attention to detail, strong organization skills, communication skills, and maintains a professional demeanor.

QUALIFICATIONS

• Pursuing a Bachelor's or Master's degree in Computer Science, Telecommunications, or closely related field.
• Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2022 – June 2023.
• 3.0 or above cumulative GPA preferred
• If position is in office, must have transportation to/from work daily
• Must be available to work 30 – 40 hours, during the specified 10-week timeframe.

WHAT TO EXPECT NEXT

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.  Thank you!

Requisition #: 262912

EEO STATEMENT We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

DISCLAIMER The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.