About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.

Be a part of an internship program, driving human progress through technology.  During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.  Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

The Experience

• Innovate – to deliver solutions to real business problems

• Transform – your skills and knowledge through challenging work projects

• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

The Main Responsibilities

Lumen is passionate about our customers, and we are looking for people who can help inspire them to turn their ideas into amazing realities. We are looking for a diverse group of technically minded people that have a desire to kick-start their careers with a company that is poised to change the world. If you like working in a dynamic, team-based environment; are passionate about innovation, delivering delightful customer experiences, and challenging yourself and others to explore what’s possible when you combine people and technology, then you might have the ingredients we need to do amazing things. 

Lumen Technologies is the Platform for Amazing Things!  The role will work in partnership with our Sales & Base Management teams, working alongside a Technical Solutions team where you will learn and contribute to our customers’ success. This position will work extensively in SharePoint to create documentation around processes, trainings and development.

This opening is in Lumen Technologies Technical Solutions Transformations Organization and is focused on customers across all industry verticals and segments. The Solution Engineer Associate Intern is in the Technology Solutions organization. You will have the opportunity to grow your technical and sales skills while contributing to the growth of our Public Sector customers as they embrace the 4th Industrial Revolution.  

The Main Responsibilities:

• Immersion Training/Education:  Shadowing Solution Support team members and learning the Lumen way. Build proficiency in various tools required to perform successful research tasks and order submission. 

• Customer Engagement: under supervision attend customer meetings via collaboration tools and sometimes in person. Work with technical teams in preparing proposal & presentation materials to include research, mock strategy discussions and solutions reviews.

• Base Management: support creation of solution design documentation and data capture processes during sales cycle which includes responding to and communicating with customers to ensure order accuracy.

What We Look For in a Candidate

• Education Requirements

  • Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2023 – May 2024.

  • Major/Degree: In pursuit of degree in Computer Science, Engineering, or similar technical degree field.

• Proficiency and understanding of;

  • Substantial SharePoint Experience

  • Communication: Good written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to develop relationships and communicate with customer technical staff.

  • Technical Skills: Basic understanding of information technology, communications, or security concepts and general knowledge of technical terminology or industry concepts. Must possess a willingness and appetite to learn new concepts and have the initiative to invest in ongoing professional development through self-study as you develop a working knowledge of Lumen service portfolio, processes, and systems

  • Problem Solving: Intermediate analytical skills. Must be able to work through complex issues with a methodical approach. May be expected to graphically depict Lumen services and customer solutions in a clear and compelling manner.

  • Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines.

  • Must be able to work on multiple projects simultaneously and be able to reprioritize as needed or as directed to respond to changing business requirements. Must be detail oriented.

  • Computer Skills: Working knowledge of basic collaboration and office applications (Microsoft Office preferred). Must be willing and able to develop a working knowledge of internal company systems and applications.

  • Business Acumen: Must demonstrate a basic understanding of business, sales, or financial principals and be able to develop a familiarity with Lumen business goals and sales targets.

• Work Setting

  • This position will be a hybrid position in either our Arlington, VA or Herndon, VA Office.

  • Intern must be able to work 30-40 hours be week during the 10-week program (June – August)

  • Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)

  • US work authorization

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.  Thank you!

Requisition #: 317091

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.