The Command Center provides operational support for Acxiom's critical services and products in a 24/7 model support. A Technical Support Analyst is responsible for monitoring Acxiom's environments: applications, devices, and security threats.

As part of the Command Center, you'll provide end-to-end Incident Management and coordinate cross functional efforts to ensure complete service restoration for our clients and systems. Responsible for protecting both online and on-premise infrastructures, monitoring data to identify suspicious activity, and identifying and mitigating risks.

INTERNSHIP DETAILS:

• This internship opportunity will begin January 9, 2023

• Our intention is to have interns work on-site in Conway, Arkansas if possible. However, your internship may conduct of a hybrid method or fully remote.

• 20-25/week during the semester and up to 40/week during breaks

• Anticipated graduation date between August 2023- December 2024

• Applicants for this internship position with Acxiom in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Acxiom (i.e., H1-B visa, F-1 visa (CPT/OPT), TN visa or any other non-immigrant status)

WHAT YOU WILL DO:

• Monitor Acxiom’s applications, network, servers, databases, and security threats in real time.

• Assist in recognizing, identifying and prioritizing incidents in accordance with organizational policies and operational impact

• Provide assistance with communications and / or escalations during Major Incidents / Priority Incidents

• Carefully track and document in detail all issues and resolutions in the ticketing system according to standard company policies and procedures

• Following Major Incident and Incident Management processes in an ITIL framework

• Support multiple technical teams with high uptime requirements in an 24/7 operational environment

• Collaborate with others to resolve information technology issues

• Assist with triage and restoration activities, such as restarting server application services

• Assist in monitoring and communicating ongoing maintenances and outage activities

• Apply troubleshooting skills to identity and isolate incidents, such as networking skills to trace network traffic based on source and destination IP address

WHAT YOU WILL NEED:

• Currently pursuing a degree in Information Technology, Computer Science, or Management Information Systems or related field

• Good analytical and problem-solving skills with attention to detail

• Timely, effective communication using multiple channels; excellent written and verbal communication skills

WHAT YOU WILL SET YOU APART:

• Experience or knowledge in computer networking and / or security concepts

• Microsoft Software experience (Outlook, Word, Excel)

• Basic knowledge of server (Windows, Linux) infrastructure

• Fundamental concepts of Cisco, Linux Server, Windows Server

• Understanding of Incident and Change Management

• Experience with ticketing tools such as ServiceNow

• Functional Acxiom Product knowledge

• Knowledge of virtualization concepts

WHO ARE WE SEEKING?

• Top Talent & High Performers: We hire the brightest in the industry!

• Innovative Collaborators: We drive operational improvements to promote efficiency and improve performance.

• Future Leaders: We develop our people and promote from within.

• Game Changers: We empower people to challenge the status quo and explore new possibilities.

• Emotional Intelligence: We cultivate greatness both within ourselves and with others.

• Hardworking Employees: We look for initiative to conquer complex challenges.

We believe in building an exciting workplace where associates feel highly motivated and want to engage every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance. Acxiom has a fast paced, high-performance culture where we empower our people to do innovative, cutting-edge work. You will always be guided to do what is right.

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.