ABOUT LUMEN

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

THE ROLE

LUMEN’S INTERNSHIP PROGRAM IS A PATH FOR CAREER READINESS IN THE 4TH INDUSTRIAL REVOLUTION.

Be a part of an internship program, driving human progress through technology.  During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.  Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

THE EXPERIENCE

• INNOVATE – to deliver solutions to real business problems

• TRANSFORM – your skills and knowledge through challenging work projects

• CONNECT – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• IMPACT – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

THE MAIN RESPONSIBILITIES

The Technical Writer Intern will be responsible for producing high-quality, compelling, and compliant technical content to guide and educate customers based on research, interviewing and partnering with subject matter experts

THE MAIN RESPONSIBILITIES:

• Responsible for the day-to-day direction and development of proposal team resources, developing and maintaining processes designed to meet the sales/customer requirements, and to work with different business units and leadership to prioritize proposal workload

• Partner with solutions architects/engineers shaping our content for Lumen products and services while communicating the technical aspects of our engineering products to both highly technical and non-technical audiences.

• Create well written, compliant and compelling responses to RFPs, RFIs, and white papers

• Own and drive projects independently, meet deadlines defined by Proposal Management, while sharing your work frequently in critiques/reviews.

• Research existing documentation for applicable responses and customizing to specific opportunity and agency. 

• Analysis of technical scope, program requirements, and contractual implications; development of win strategies and themes

• Work at both a detailed level and a strategic level 

• Provide recommendations on response strategy given a variety of factors.

• Manage content, formatting responses to align with corporate brand standards

WHAT WE LOOK FOR IN A CANDIDATE

Education Requirements

• Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2023 – May 2024.

• Major/Degree: In pursuit of degree in English, Communications, or similar degree field.

Proficiency and understanding of:

• Ability to consult with subject matter experts from engineering, support, and product management.

• Experience in creating documentation for audiences with different levels of technical skill.

• Planning, researching, writing, and revising printed and online documentation, including general overviews, tutorials, installation/configuration instructions, training class materials, and documentation.

Professional Attributes

• Strong written and verbal communication skills

• Strong drive for results and taking initiative

• Ability to be resourceful and adaptable

• Ability to collaborate and have agility while making effective decisions

• Ability to interact with business partners and drive the conversation.

• Flexible and adapts well to change

Work Setting

• This position will be fully remote/ work from home

• Intern must be able to work 30-40 hours be week during the 10-week program (June – August)

• US work authorization

WHAT TO EXPECT NEXT

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.  Thank you!

Requisition #: 316853

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO STATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.