ABOUT LUMEN

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

THE ROLE

LUMEN’S INTERNSHIP PROGRAM IS A PATH FOR CAREER READINESS IN THE 4TH INDUSTRIAL REVOLUTION.

Be a part of an internship program, driving human progress through technology.  During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.  Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

THE EXPERIENCE

• INNOVATE – to deliver solutions to real business problems

• TRANSFORM – your skills and knowledge through challenging work projects

• CONNECT – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• IMPACT – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

THE MAIN RESPONSIBILITIES

As a UCC Associate Product Manager the intern will help drive innovation and product development for our UC&C portfolio. They will help create the strategy for new service solutions within our Lumen Enablement Services product offering. As a UCC Associate Product Manager there will be ample opportunity to work with cross functional teams such as Marketing, IT, Sales, and Support. The focus will be on helping to create the UC&C content for our Continuous Adoption platform. The intern will get to learn about our three UC&C partner platforms (Zoom, Cisco and Microsoft) and create digital learning assets such as, getting started guides, quick help video’s and what’s new articles for our Lumen customers. Our Lumen Enablement Services portfolio has a wide variety of services centered on training and adoption, cloud connectivity, consulting and technical design, SIP Connected Audio and UC&C Professional Services.  These elements allow the customers to leverage their existing investments, connect those services to the cloud and have subject matter experts who can help with setting up, deploying and training the customer so that they can maximize their Return On Investment (ROI).

You can read more about the portfolio here.

Responsibilities may include the following:

• Create content specific to the UC&C applications that customers purchase through Lumen.

• Working with Partners to digest new features, review content for quality audit purposes and ultimately deliver world class services that make it easier for end users to adopt the UC&C solution that they purchased from Lumen.

• Meet with Product Development and Lumen IT teams to define UC&C product requirements and build out features and capabilities for deployment.

• Help answer questions about the UC&C services for Sales.

• Help to present the Lumen value prop and evangelize the Lumen Enablement Services portfolio to internal and external stakeholders.

WHAT WE LOOK FOR IN A CANDIDATE

• Pursuing a Bachelor's or Master's degree in business administration, computer science, management, or closely related field

• Enrolled at a 4-year accredited college or university; junior or senior level education status at the start of the internship (graduating August 2023 – June 2024).

• GPA: 3.0 or higher preferred, not required

• Must be available to work 30 – 40 hours, during the specified 10-week timeframe.

• Able to execute on a set of deliverables by thinking critically and communicating effectively to multiple teams.

• Experience with leading teams or group projects.

• Willingness to roll up their sleeves and learn new things. UC&C is fast paced and agile environment where things come out on a monthly basis.

• Highly motivated with a strong business and technical aptitude of cloud services.

• Strong communication (oral and written), analytical, decision making, negotiating, time management, problem solving and organizational skills.

• Financial skills and analytic competence to perform cost analysis.

• Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, and Visio) applications.

WHAT TO EXPECT NEXT

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.  Thank you!

Requisition #: 317352

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO STATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.