About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen is a global Fortune 500 company focused on the emerging technologies of the 4th Industrial Revolution. We are looking for an energetic and talented UX Designer to join our nimble, data-driven, and fully distributed internal creative team. This person will be integral in helping create an outstanding digital experience on Lumen.com by generating wireframes, prototyping, conducting user testing, analyzing data, and compiling relatable findings. We are looking for a collaborative team member who will enhance our user and customer experiences as we build new e-commerce capabilities and work to communicate and share Lumen’s commitment as a technology leader.

The Main Responsibilities

• Design wireframes for Lumen.com and Lumen Marketplace with attention to KPIs, improved customer experience, scalable responsive design, and B2B e-commerce patterns.
• Create interactive prototypes for user testing
• Define and communicate interaction specifications for development team as new/updated components arise
• Leverage user testing data alongside behavioral analysis to inform design designs
• Work cross-functionally to drive elegant UX design & feasible customer solutions from early concept through final implementation.
• Adhere to and contribute to the broader Lumen.com design system, as well as using data to drive design decisions.
• Learn and utilize new applications relating to design, user testing, data analytics, and/or e-commerce
• Analyze page performance and make recommendations for optimizations
• Interest and ability to learn and utilize new applications relating to design, user testing, data analytics, and/or e-commerce
• Familiarity with Adobe XD, user testing, Contentsquare, and/or Adobe Analytics is a plus.

What We Look For in a Candidate

• Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2024 – May 2025.
• Major/Degree: In pursuit of degree in human-interaction design, user experience design or related field
• Proficiency with UX design software & project management tools, especially Adobe XD, WorkFront and User testing
• Ability to manage and balance multiple strategic priorities and projects
• Demonstrated ability to gather input from a variety of stakeholders and effectively work with cross-functional teams to achieve results
• Excellent understanding of user experience design and research techniques, principles and best practices, with ability to provide feedback to peers, copywriters and visual designers
• Strong communications skills including the ability to synthesize complex information and communicate effectively with product teams, creative team members and web operations
• Passion for innovation and pushing/challenging the thinking of our team
• True interest in innovative web, usability and accessibility needs, customer experience, and/or e-commerce.
• Desire to be a team player: collaboration and teamwork over ego

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, CPT, etc.)

Compensation

Internship compensation ranges depends on each individuals level of education, geographic location, and experience/qualifications aligned to the role.

Hourly Based Pay Range:

Min: $22.00/hour

Max: $34.00/hour

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!

Requisition #: 331323

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.