Workplace Experience technicians provide technical support to Acxiom associates through a variety of channels including ServiceNow, Email, Slack, and Phone, and function as incident coordinators and problem owners throughout the lifecycle of an incident.

Job Description

Acxiom’s A+Team is looking for a motivated, effective, and hardworking Helpdesk Technician with a blend of strong customer service skills and technical support experience to provide technical support to Acxiom associates and/or external clients through a variety of channels including ServiceNow, Email, Slack, and Phone, and function as incident coordinators and problem owners throughout the lifecycle of an incident. This role will be encouraged to provide top technical support for computer and network related incidents, requests, or issues!

Internship Details:

• This internship will begin May 20th, 2024.
• This internship will be based in the Conway, AR office
• Anticipated graduation date will be May 2025 until December 2025
• You will be expected to work 20-29 hours during regular semester and you can work up to 40 hours during school breaks

What you will do:

• Provide first level support via online/automated phone and email communications
• Analyze sales trends and performance; develop and produce performance metrics dashboards and operational packages to identify areas of improvements and drive resolution
• Partner with associates across the company to ensure a detailed experience for our internal and external customers
• Act as the incident coordinator by providing regular updates through the incident lifecycle

What you will need:

• Experience supporting or exposure to software or web-based products preferred in a Service Desk or Helpdesk environment
• A Bachelor's degree in computer information systems, or equivalent experience in relevant coursework
• Proficient with Microsoft Office suite (Outlook, Word, Excel)
• Strong written and oral communication skills
• Confirmed ability to clearly and efficiently interact and engage with customers in a friendly and affable manner via multiple channels (Slack, phone, email)
• The ability to demonstrate and exercise discernment using procedures and practices to take the appropriate course of action.
• Strong multi-tasking and time management skills.
• Passionate about customers and helping them reach their goals.
• Committed to provide an outstanding customer experience and eagerness to get the job done!
• Process driven to ensure successful customer interactions and issue resolution

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Primary Location City/State:

Conway, Arkansas

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here .

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City , Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.