When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

Whether it’s coverage, reliability, or speed - Verizon has the best network. Verizon is a leader in innovation by being the first company to launch a commercial 5G network. In addition to amazing speed, 5G will usher in the 4th industrial revolution and enable next-generation capability such as MEC, fixed wireless, AR/VR, connected cars, smart cities, cloud-gaming, and things only yet imagined. You will be focusing on improving the customer experience and your work will make an impact on the lives of thousands in the future with how they live, work, and play.

• Analyzing/documenting/investigating application and network layer KPIs to identify anomalies and outliers impacting the customer experience.

• Utilizing various software tools to troubleshoot and resolve anomalies with various key performance indicators (KPIs), log messages, call flows, and raw packets.

• Leading investigations and coordinating with other SMEs across different internal and external organizations.

• Analyzing large amounts of data and creating visualizations that provide valuable business insights.

• Researching and understanding the end-to-end network design and call flows to help maintain and improve network accessibility, retainability, mobility, integrity, and user experience.

• Participating in the planning, testing, and/or integration phases of various projects to upgrade, redesign, and integrate new and existing tools and services.

• Contributing and collaborating with other team members to develop and implement national standards across the country to improve performance visibility.

• Exploring and developing new ways to improve efficiency and effectiveness through automation and analysis.

The position can be available in other valid Verizon locations

What we’re looking for...

You’re never satisfied with just good enough - curious, not afraid to ask questions, and eager to investigate and understand the details. You enjoy learning new things, exploring new ideas, and are always looking to improve. You pay attention to small details and are an excellent problem solver with strong critical thinking skills. You are able to work independently, but you also are a team player - always willing to share knowledge, communicate effectively, and maintain a positive attitude.

You'll need to have:

• Bachelor's degree or one or more years of work experience.

Even better if you have one or more of the following:

• A degree in Computer Science, Mathematics, Electrical Engineering with a computer networking focus, other related degree, or extensive networking experience.

• Knowledge of 3GPP network interfaces, network elements, and call flows.

• Experience with tools such as SevOne, Irisview, nGeniusOne, syslog, wireshark, Confluence.

• Experience with data analysis tools such as Excel, Tableau, R, Hive, Hadoop, Jupyter Notebook, etc.

• Experience with different programming languages (Python, Java, Perl, SQL, Github, etc.) and database design.

• Familiarity with cloud-native architecture and software tools such as Prometheus, Kubernetes, Grafana, Jaeger, Elastic, etc.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed below.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $62,000.00 and $115,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.