About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This is a critical role within DAIE, responsible for managing development readiness intake across multiple PODs, with significant focus on Custom Networks (CN). This role ensures accuracy, governance, and transparency throughout the intake lifecycle while acting as a key connector between intake, development, architecture, reporting, and specialized teams.

Custom Networks requests are among the most complex intake types and require deeper coordination, multiple vetting sessions, and strict governance controls. The DRM is expected to bring strong organizational discipline, proactive communication, and ownership—particularly in navigating CN‑specific complexity—while supporting stability as DAIE processes and structures continue to evolve.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

-Manage development readiness intake across four PODs (IOM, NPAM, SOT, and Custom Networks), supporting a high volume of requests with consistent accuracy.
-Serve as the primary intake owner for Custom Networks requests, which require multiple vetting meetings and close coordination with LV, Reporting, Process, Development, and Architecture teams.
-Ensure NDA compliance for all DAIE participants involved in CN requests and validate that governance requirements are met before progression.
-Own data integrity across intake systems including ESRF, DE Tracker, JIRA, and reporting tools, performing manual updates when automation does not populate required fields.
-Lead weekly POD and POC status meetings, including detailed reviews of CN requests, progress, risks, and required follow‑ups.
-Partner closely with POCs to confirm priorities, scope changes, and request readiness, assigning priority once requests are formally accepted.
-Validate that accepted requests—especially CN—are properly approved in ESRF and accurately communicated when transferred.
-Maintain alignment between JIRA, ESRF, and Power BI reporting by working with reporting and technical partners to resolve discrepancies.
-Partner with development and architecture teams to ensure high‑quality handoffs, complete documentation, and clear context—particularly critical for CN requests entering analysis.
-Identify when ESRF requests should be routed to Celonis, AI Diffusion, or AI teams and coordinate timely handoff.
-Facilitate weekly DAIE Intake meetings, represent DAIE in scheduled forums, and serve as a backup for DRM and ESRF request signups.
-Ensure adherence to intake governance, NDA verification, escalation paths, and compliance requirements.

What We Look For in a Candidate

-Strong organizational skills with the ability to manage multiple PODs and high‑complexity Custom Networks requests simultaneously.
-Proven attention to detail and accountability for governance‑heavy intake processes.
-Clear, confident communication skills and experience leading cross‑functional meetings involving multiple stakeholders.
-Ability to manage iterative vetting processes, escalations, and shifting priorities—especially common in CN work.
-Analytical problem‑solving skills and experience working with intake, tracking, or reporting systems.
-Demonstrated collaboration across intake, development, architecture, and specialized teams.
-A proactive mindset focused on continuous improvement, process efficiency, and automation.
-Strong ownership and follow‑through across the full intake lifecycle.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

#LI-Remote

Requisition #: 340971

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

From metro connectivity to long-haul data transport to our edge cloud, security, managed service, and digital platform capabilities, we meet our customers’ networking needs today and as they build for tomorrow. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.