When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Job Posting Number of Positions

2

Description

JOB TITLE:

The Premium Support team provides Project Management and Install support to State of CA VoIP customers and acts as the Primary POC for validation that all Installation Activities have been completed. The PS team provides direction to the Verizon Field Services Technician(s) or TPV for Installation of Equipment, Deployment of Phones, and Testing of Service.

MUST HAVE SKILLS (Most Important):

• A degree.
• Experience implementing VoIP Communication enterprises.
• Knowledge of MPLS.
• Customer, written, and oral skills.
• Ability to work independently at a customer premise.
• Previous State Government experience.

DESIRED SKILLS:

• Three or more years of relevant work experience with VoIP enterprises.
• Willingness to travel up to 75%.
• A valid Driver's License.

JOB DUTIES:

• Confirm testing of inbound and Outbound calling; Local, Long Distance, 8xx, 411, 911, SIP to SIP.
• Document any issues/concerns during installation and activation, and mitigate these or provide a resolution plan.
• Review of Location Level Features and Call Flow Routing with Customer and perform any Post-Install Tweaking of these features as needed.
• Re-Configuration support of faulty IP Phones, including updating of any errors in Shared Call Appearance or Multi-Line Appearance.
• Review of how to configure basic phone feature configurations with Primary Customer POC.

EDUCATION/CERTIFICATIONS:

• Bachelor’s degree or four or more years of work experience with VoIP enterprises.

LOGISTICS:

• Shift: Duty hours could be 1st and 2nd shift, depending on the client.

Business Unit

• VZB Network Svcs, Inc.

Site

• Folsom-CA-USA

Job Posting Service Type

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annually salary range for the location(s) listed on this job requisition based on a full-time schedule is: $88,000.00 - $144,000.00.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.