Why WWT?**

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

Role Overview

The Lead SPA serves as the primary operational enablement and execution leader within the SPA organization supporting different USA regions. This role provides experienced, hands-on oversight of complex financial and operational activities while acting as the first escalation point, mentor, and coach for SPAs.

Lead SPAs ensure consistent application of SPA standards, proactive issue resolution, and high-quality delivery across projects — enabling SPA Managers to focus on strategic leadership, workforce planning, and stakeholder alignment. The Lead SPA is expected to balance direct project work with coaching, oversight, and operational governance responsibilities.

Responsibilities:

Operational Leadership & Execution

•  Lead and own execution of complex, high-risk, and/or non-standard projects, ensuring financial accuracy, compliance, and reliable delivery.

• Provide day-to-day operational oversight across SPA portfolios to ensure project health, forecasting accuracy, and timely issue resolution.
• Monitor project health indicators and proactively identify risks, trends, or issues requiring intervention.
• Ensure consistent use of SPA tools, reporting standards, and governance practices across the team.

First-Line Escalation & Problem Solving

• Serve as the primary escalation point for SPAs on project, financial, or process-related issues.
• Independently resolve complex issues within defined authority, escalating appropriately when broader leadership decisions or cross-functional coordination are required.
• Identify root causes of recurring issues and drive corrective actions or process improvements.
• Partner with SPA Managers on escalations requiring broader decision-making, risk management, or cross-functional alignment.

Coaching, Mentorship & Quality Control

•  Coach, mentor, and support SPAs through real-time guidance and feedback, strengthening problem-solving capabilities and professional confidence.

• Conduct quality reviews on forecasting, billing, reporting, and financial controls to ensure consistency and accuracy.
• Support onboarding and ongoing skill development for SPAs joining the team.
• Act as a role model for "what great looks like" in SPA execution, professionalism, and stakeholder communication.

Process Standardization & Continuous Improvement

•  Drive process standardization across regions and accounts by reinforcing best practices and identifying efficiency opportunities.

• Support adoption of automation, reporting enhancements, and tooling improvements aligned to the modernization roadmap.
• Collaborate with peer Lead SPAs and SPA Managers to share insights, improve consistency, and scale improvements across the organization.

Stakeholder Support & Collaboration

• Partner with cross-functional stakeholder teams to support accurate and timely financial and project reporting.
• Proactively communicate risks, trends, and issues impacting project performance or delivery outcomes.
• Reinforce stakeholder trust and credibility through consistent follow-through and operational rigor, building strong relationships throughout the organization.

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Qualifications:

Required Qualifications

• Demonstrated experience in project financial management, forecasting, and operational delivery within a services, staffing, or professional services environment.
• Strong understanding of project financials, utilization management, and reporting controls.
• Proven ability to mentor peers, manage complexity, and resolve issues independently with limited supervision.
• High attention to detail, strong judgment, and ability to prioritize effectively in a dynamic environment.
• Strong communication skills and ability to influence without formal people management authority.

Preferred Qualifications

• Prior experience coaching or providing operational leadership to peers or junior team members in an operational or financial role.
• Experience supporting multiple stakeholders across cross-functional teams and organizations, such as Sales, Delivery, and Finance.
• Familiarity with reporting automation, dashboards, or process improvement initiatives

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $72,800.00 to $91,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.